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Fusion Connect Unveils POTS Replacement Solution

In a significant move for connectivity and communication services, Fusion Connect, a subsidiary of Morgan Stanley, has officially launched its highly anticipated POTS (Plain Old Telephone Service) Replacement solution. This innovative technology is designed to meet the challenges faced by businesses still relying on outdated POTS lines while providing cost-effective alternatives rooted in modern IP-based services. Amidst escalating costs for legacy phone lines and a growing desire for better connectivity solutions, this announcement is poised to make a substantial impact on the market.

The Urgency Behind the Transition

The telecommunications landscape is evolving swiftly as traditional copper phone lines, the backbone of POTS, are systematically decommissioned. Business owners are faced with increasing operational costs, with reports showing that many companies are now paying between $300 to $1000 monthly for each POTS line. These rising expenses have prompted an urgent need for businesses to find efficient ways to control costs and pivot towards more sustainable communications technology.

Here's where Fusion Connect’s new solution steps in, aiming not only to alleviate these financial burdens but also to provide a pathway for businesses to transition seamlessly away from old analog technology. "Fusion Connect helped us save thousands of dollars per month," stated Matthew Smith, IT Director at Ken Ganley Companies, highlighting the value of this new service.

Key Features of the POTS Replacement Solution

Fusion Connect's POTS Replacement solution offers an attractively low and guaranteed pricing model, ensuring that businesses lock in rates during their transition. Customers can benefit from:

• - Fixed Pricing: Rates start at $85 per line when migrating existing POTS lines, with potential reductions to as low as $45 per line as companies fully convert to the new IP-based POTS Replacement technology.
• - Comprehensive Project Management: All aspects of the transition, from initial planning to implementation and ongoing support, are managed by a US-based expert team, ensuring a smooth and efficient process tailored to client needs.
• - Project Phased Approach: Clients gain the flexibility to execute transitions in stages, thus minimizing disruption to operations while progressively migrating to a more resilient infrastructure.

Commitment to Excellence

Fusion Connect’s decision to rely solely on a US-based service team reflects its strong commitment to customer satisfaction. By eliminating outsourcing, the company fosters deeper connections with its clients as technical support and installation are handled by professionals who share similar cultural values and time zones. This strategy has already resulted in an impressive NPS (Net Promoter Score) increase of 667% in 2024, demonstrating enhanced customer satisfaction.

According to Frederic Dickey, SVP of Product Management at Fusion Connect, their new approach is a direct response to clients' feedback about the challenges faced with legacy lines: "We listened to our customers and created the POTS migration solution to curb costs and provide greater control over their communication needs."

Innovation in Customer Support

Fusion Connect’s investments in an exclusively American-based team not only improves service quality but also helps build trust and transparency with clients, as emphasized by Rod Brownridge, SVP of Customer Support. "Customers today seek an engaging partnership where their needs are comprehensively understood. We're proud to deliver that experience with our in-house expertise."

Conclusion

As businesses navigate the challenges of outdated communication technologies, Fusion Connect's POTS Replacement solution not only promises to save them significant costs but also facilitates a modern approach to communication that ensures reliability and performance. With support from an expert team and a customer-first mentality, Fusion Connect is ready to lead this transformation in the telecommunications sector.

For more information on how to transition from legacy systems to modern solutions, one can visit the Fusion Connect website or contact their experts directly. With a commitment to delivering value and fostering partnerships with clients, Fusion Connect is setting a new standard in the connectivity industry.