#Japan #Tokyo #So-net #NURO 光 #NIKKEI Computer

Sony Network Communications' Milestone Achievement

Sony Network Communications Corporation has been awarded the top rank in the Network Services category of the NIKKEI Computer Customer Satisfaction Survey 2026-2027. This remarkable achievement was announced on August 27, 2026, and was detailed in the September 3, 2026, issue of NIKKEI Computer. This sets a historic milestone for the company as it marks the third occasion they have secured the first position, following prior wins in the 2020-2021 and 2024-2025 surveys.

Survey Performance Results

In the latest survey, Sony Network Communications garnered an impressive 79.2 points in overall customer satisfaction within the Network Services sector, surpassing competitors significantly. The evaluation criteria comprised five key areas: Performance, Quality, Usability, Cost, and Support. Sony Network excelled in all these categories, achieving scores above the corporate average across the board. Notably, they led the category in Performance, Usability, and Cost metrics, underscoring their commitment to excellence and customer satisfaction.

It is essential to clarify that this survey focuses on companies rather than products or services. Notably, the metrics for Continuation Intent and the sample size were not included in the evaluation. The survey's design and execution were handled by NIKKEI BP, a well-respected entity in the market research field.

Overview of the NIKKEI Computer Customer Satisfaction Survey 2026-2027

1. Announcement Date: August 27, 2026
2. Conducting Body: NIKKEI BP (Headquartered in Tokyo, CEO: Tetsuya Iguchi)
3. Publication: NIKKEI Computer (September 3, 2026, issue)
4. Survey Name: NIKKEI Computer Customer Satisfaction Survey 2026-2027
5. Category Winning: Network Services
6. Link to Survey Results: NIKKEI Computer Survey Results
7. Survey Design: Conducted annually, the survey evaluates satisfaction levels of IT vendors across 19 categories, targeting decision-makers like CIOs and IT managers. This year marks the 31st iteration of the survey. The questionnaire was dispatched between April 1 and May 29, 2026, receiving 849 valid responses, achieving a valid response rate of 6.6%.

For further details, readers can refer to the quick report of the survey results published on August 27, 2026.

A Closer Look at NURO 光 and So-net

NURO 光

NURO光 is a fiber-optic service launched in 2013, recognized for its high-speed offerings at competitive prices. The service aims to enrich user experience by enhancing data speeds and capacities, emphasizing the importance of 10 Gbps services as a standard offering.
For more information, check out their official website.

So-net

As part of Sony Group, So-net embodies the philosophy of delivering excitement, celebrating its 30th anniversary in January 2026, alongside its official mascot, 感動モモ (Kando Momo), who symbolizes the emotions connected with the internet. So-net continues to strive towards enhancing connectivity and delivering enriching experiences.
For further insights, visit their official website.

This recognition not only reinforces Sony Network Communications' commitment to quality but also highlights the evolving landscape of customer expectations in the network services sector, setting a benchmark for competitors.

Disclaimer: All company names, products, and services mentioned are trademarks of their respective owners. The information provided is accurate as of the announcement date.