#Japan #Tokyo #Customer Experience #Hitachi Solutions #Commune

Introduction

On November 7, 2025, Hitachi Solutions Create, headquartered in Shinagawa, Tokyo, will officially launch its new Online Community Service. This innovative platform aims to facilitate trust between companies and end-users through a seamless digital community experience.

Key Features of the Online Community Service

The service incorporates Commune's success platform and analytical tools, enabling companies to communicate effectively with customers. The appointed community designers from Hitachi Solutions Create will support businesses from platform implementation to community management. They will provide a holistic approach to enhance Customers' Experience (CX) and facilitate Customer Success.

Addressing the Digital Divide

As technology evolves, many end-users struggle to utilize digital services fully due to a lack of access to important information or issues understanding how to utilize the services effectively. This digital divide poses significant challenges, particularly for companies providing digital services that must cater to diverse customer needs. To circumvent this hurdle, the Online Community Service will establish a supportive environment where users can exchange information, assist each other, and receive direct support from businesses, creating enhanced customer experiences.

Becoming a Customer-Centric Company

Featuring robust features for knowledge sharing and Q&A, the Online Community Service will foster an increase in loyalty and engagement between customers and the companies they interact with. Members of the online community will have access to exclusive resources, transforming the community into a valuable hub for collaboration.

Utilizing experience in UX/UI design, Hitachi Solutions Create leverages Commune's unique platform to generate energy in communication and knowledge sharing between end-users. Beyond just interacting with the business, customers can connect with one another, access resources, and collectively troubleshoot various issues. This collaborative effort will build a strong relationship between end-users and companies, ultimately leading to a significant improvement in customer loyalty and engagement.

Optimized Community Management

In launching the Online Community Service, community managers will focus on understanding the unique challenges and objectives of each client. Through a structured hearing process, they will analyze existing workflows and identify essential strategies for crafting a user-friendly community space.

The service emphasizes structured workshops that involve customer success staff to thoroughly understand current business processes. This in-depth analysis helps tailor community implementation to achieve maximum effectiveness and engagement.

Expertise from Community Designers

Community designers with extensive experience in managing online communities will oversee the operation. They will monitor community engagement and suggest actions that will invigorate participation through a continuous improvement cycle. Additionally, they will produce onboarding materials to ensure that end-users understand the platform and can navigate it effortlessly.

This outsourcing of community management allows businesses to focus on their core competencies while ensuring that communities thrive. With over 100 designers well-versed in UI/UX and promotional design, clients can expect tailored content that resonates with users and enhances understanding.

Conclusion and Future Directions

By launching the Online Community Service, Hitachi Solutions Create is set to enhance customer experience, drive loyalty, and facilitate ongoing customer success. Collaborations with various organizations, including manufacturers and local governments, will further enrich the community experience and contribute significantly to business growth. The future looks promising with the innovative approach of combining an online community and dedicated support.

For further information about the launch, visit the service pages at Hitachi Solutions Create and learn more about enhancing user experiences with their UX Improvement Solutions.