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Cohesity and ServiceNow Unite for Enterprise AI Recovery

In an exciting development for businesses leveraging artificial intelligence, Cohesity, a renowned leader in AI-driven data security, has partnered with ServiceNow, known for its expertise in orchestrating enterprise operations through AI. This collaboration aims to deliver real-time recovery solutions for organizations deploying autonomous AI agents, marking a significant advancement in how enterprises manage and protect their critical data.

As companies transition from mere experimentation with AI to actively deploying agents responsible for essential business functions, the importance of effective data recovery becomes paramount. When AI agents inadvertently modify or delete data, organizations must be able to swiftly and accurately restore that information to maintain efficient operations.

Sanjay Poonen, the President and CEO of Cohesity, emphasized the critical need for resilience in AI deployment: "Organizations deploying AI agents can't afford to treat resilience as an afterthought. Cohesity brings immutable, point-in-time recovery to the AI agents that drive business operations, making them trustworthy by design."

At the core of this partnership is the integration of Cohesity's robust data protection capabilities with ServiceNow's AI frameworks. ServiceNow allows businesses to effectively build, register, and orchestrate their AI agents while ensuring necessary governance and security around these operations. As a result, whenever AI agents encounter disruptions—be it corrupt data, harmful prompt injections, or misconfigurations—the integrated solution from Cohesity and ServiceNow will enable organizations to revert both the agents and the systems they manage back to a verified, trusted state.

"Trust is the ultimate currency in the AI era, built through governance and oversight across workflows. Partnering with Cohesity allows us to uphold responsible AI practices at scale, ensuring every action is audited, while facilitating rapid restoration when disruptions occur," said Bill McDermott, Chairman and CEO of ServiceNow. He added that the partnership enhances the capability of AI agents by providing a control tower that ensures streamlined and secure processes at every interaction.

The advantages of deploying AI agents are substantial, as they take on the responsibility of autonomously managing IT incidents, executing complex workflows, and addressing operational tasks that would traditionally consume valuable time and resources. As these agents engage directly with foundational enterprise systems—updating records and modifying configurations—the ability to ensure a reliable performance amidst potential interruptions cannot be overstated.

Cohesity and ServiceNow's partnership aims to redefine the standard expectations of AI deployment, outlining a responsible approach that emphasizes auditability and resilience in processes. By combining their core competencies, organizations will benefit from an end-to-end solution where AI agent resilience is integrated into the enterprise lifecycle.

This innovative collaboration is poised to revolutionize how enterprises manage their AI operations, ensuring that not only are these systems effective but also secure and reliable. The integrated capabilities of ServiceNow's AI-based Agent Control Tower, combined with the robust safeguards of Cohesity's Data Cloud, are expected to launch later this year, heralding a new era in responsible AI deployment.

As AI continues to advance and play a more significant role within organizations, the need for a reliable, resilient infrastructure will only increase. Cohesity and ServiceNow's partnership marks a proactive step in addressing these needs, reinforcing the vital role of trust and governance in the evolving landscape of enterprise AI.