Exploring Effective Mental Health Support: eWeLL's Heart Care Meeting in Osaka

On May 16, 2026, eWeLL, a company dedicated to enhancing the quality and productivity of home healthcare through digital transformation (DX), co-hosted the 'Heart Care Meeting' at the TKP Shin-Osaka Conference Center. The event attracted approximately 80 participants, including psychiatric home care nurses, professionals from medical institutions, caregiving and employment support sectors, and the families of individuals receiving care.

Purpose of the Event

The focus of the meeting was to discuss the necessary shifts in psychiatric home support. The attendees learned that effective support goes beyond mere symptom management; it’s crucial to engage with the individual’s everyday life and feelings. Many caregivers expressed feeling limited by their roles focused solely on symptom management and desired deeper interactions through dialogue. This seminar aimed to provide insights and techniques to facilitate recovery-centered approaches that could be applied in their work, fostering meaningful relationships that promote the well-being of those they support.

About 70% of participants were involved in psychiatric home care, with others working in employment support, psychiatric hospitals, group homes, and related caregiving sectors.

Expert Panel and Sessions

Four leading professionals in the field shared their expertise:

10:45 - Nobuyuki Koseko (Vice President of Minori Home Care Station, Certified Psychiatric Nurse)

Lecture: The Power of Dialogue
Nobuyuki Koseko emphasized the importance of continued dialogue rather than just striving for a purpose. His session included interactive workshops, enabling participants to engage in practical dialogue exercises that illustrated the significance of maintaining communication in their practice.

12:00 - Lunch & eWeLL Luncheon Seminar

Topic: Creating an Environment Where Professionals Can Focus on “True Nursing”
During lunch, eWeLL introduced methods to reduce the burdens of management by integrating systems that allow for deeper engagement in dialogue. The seminar highlighted the electronic medical record system iBow, explaining how it helps healthcare professionals focus on their essential roles in nursing.

13:10 - Neteru Masukawa (WRAP® Advanced Level Facilitator)

Lecture: The Recovery Journey from the Perspective of Individuals
In the afternoon, Neteru Masukawa shared personal experiences as a peer supporter. His insights regarding recovery prompted lively discussions, giving caregivers an opportunity to understand the authentic feelings and struggles faced by those they support. Participants appreciated the unique perspective offered by someone who has lived through these challenges.

15:50 - Panel Discussion with Yoshiyuki Nakamura and Takashi Noda

Topic: Enhancing Collaboration Between Employment Support and Psychiatric Home Care
The final session saw Nakamura and Noda discussing strategies to improve collaboration between psychiatric home care and employment support services. They explored methods to foster continuous employment and provided practical knowledge based on real data and experiences from the field. The audience participated enthusiastically, contributing ideas and insights in a collaborative environment.

Participant Feedback

Many participants expressed gratitude for the opportunity to interact with individuals with lived experiences and peers. Feedback included:

- “It was enlightening to talk with peers and individuals who shared their experiences. I learned a lot.” (Home Care Manager)
- “I gained knowledge about dialogue techniques and WRAP models that I hadn't encountered before. I want to hear more from Neteru.” (Home Care Nurse)
- “I found many applicable insights for my work. I look forward to implementing these strategies in my daily practice.” (Care Facility Manager)

eWeLL's Mission

The company envisions a healthcare system that allows for a quality of life improvement for both caregivers and patients through digital innovation. Their service offerings include the specialized electronic medical record system iBow and a matching platform that optimizes community healthcare resources to support decisions regarding patient discharge. eWeLL is committed to creating environments where professionals can focus on 'authentic nursing' and maintain meaningful dialogues with those they serve.

This event, alongside eWeLL's initiatives, seeks to transform mental healthcare by fostering communication and collaboration among all involved in the support system.

About eWeLL

Founded with the mission to improve people's happiness, eWeLL leverages digital solutions in home healthcare, aiding healthcare professionals' productivity while enhancing the quality of life for patients. Operating nationwide with over 63,000 healthcare providers using their services, eWeLL is making a significant contribution towards a society where everyone can live comfortably in their communities.

- Company name: eWeLL, Inc.
- Market: Tokyo Stock Exchange Growth (5038)
- Headquarters: Chuo Ward, Osaka, Japan
- Established: June 11, 2012
- Mission: Supporting operations in home healthcare with tools like iBow.