#None #DXC Technology #Customer Service #Stockholm #Telenor Sweden

Transforming Customer Engagement for Telenor Sweden

DXC Technology, a key player in enterprise technology, has recently embarked on an ambitious project to modernize Telenor Sweden's customer service operations. As the telecommunications landscape evolves, companies are increasingly looking toward cloud solutions to meet the ever-growing digital demands. This partnership marks a significant milestone in a long-standing collaboration between the two organizations.

A New Era of Customer Service

As one of the leading telecommunications providers in the Nordic region, Telenor possesses extensive customer engagement responsibilities. To enhance customer connectivity and streamline operations, the company required a robust technological overhaul. DXC Technology’s expertise was central to this transformation, focusing on modernizing Telenor’s legacy systems and building a scalable infrastructure.

Cloud Migration: The Backbone of Modernization

One of the cornerstone achievements of this partnership was the migration of Telenor’s customer service channels to a state-of-the-art, cloud-based contact center platform. This new system is not merely an update but a complete reinvention, designed to handle over 300,000 customer interactions monthly while accommodating more than 500 concurrent specialists.

Additionally, the program involved intricate integration with a multitude of back-office systems, ensuring that calls can be managed seamlessly. The improved call-flow designs not only ensure smooth transitions during customer interactions but also facilitate a successful go-live.

Enhancing Operational Efficiency

Beyond just migrating to the cloud, DXC is also lending its services to modernize Telenor’s customer service applications. This multi-faceted approach aims to reduce operational complexity and streamline processes, improving the overall time to market for new services. As a result, Telenor is setting the stage for integrating future AI capabilities that can enhance customer experiences even further.

Future Outlook

Peter Skarendal, Managing Director of DXC Sweden, emphasized that this initiative transcends a mere upgrade of contact center facilities. "We are not just upgrading the contact center; we are also modernizing the underlying applications. This gives Telenor the flexibility to continuously evolve its customer service model and adopt AI technologies as they mature," stated Skarendal.

The implications of this modernization extend beyond improved service. By optimizing operational workflows and enhancing system capabilities, Telenor Sweden is poised to deliver a customer-centric experience that aligns with contemporary digital standards.

About DXC Technology

DXC Technology stands at the forefront of enterprise technology, assisting global companies and public organizations in leveraging AI to drive transformational outcomes. With a rich portfolio of Managed Infrastructure Services, Application Modernization expertise, and industry-specific solutions, DXC is committed to modernizing and securing complex technological frameworks across the globe.

In conclusion, the partnership between DXC Technology and Telenor Sweden represents a significant leap toward a future of streamlined customer interactions and enhanced service delivery, setting new benchmarks within the telecommunications industry.