Aetna Enhances Health App with Spanish Features for Diverse Members

Aetna Enhances Accessibility for Spanish-speaking Members

Aetna, a subsidiary of CVS Health, has taken a significant step towards improving healthcare accessibility for diverse populations by updating its popular Aetna Health℠ app. The company has introduced comprehensive Spanish language support, making crucial health information more accessible to the Spanish-speaking community across the United States. This initiative not only empowers members to access their health care resources in their native language but also enhances their overall experience with the app.

Improved User Experience

The updated Aetna Health app now features fully translated pages in Spanish, allowing members to navigate their healthcare options effortlessly. This includes essential information regarding health insurance cards, benefit details, deductibles, claims, cost estimates, and network healthcare providers—all available in Spanish. By making these changes, Aetna aims to foster a more user-friendly interface that assists Spanish-speaking members in understanding their health care options more clearly.

"I take pride in being part of the Latino community, where Spanish is our first language. I'm thrilled to announce the new language features of the Aetna Health app. Better health begins with stronger engagement with our members, and this initiative reflects our commitment to connecting with every member in the most accessible way," said Gus Giraldo, Senior Vice President of Aetna’s Individual and Family Plans.

Commitment to Diversity

Aetna's initiative highlights a larger commitment to diversity and inclusion within the healthcare system. By enhancing communication capabilities, Aetna not only improves operational efficiency but also creates better opportunities for health outcomes. The company believes that this enhancement will broaden their reach and deepen their impact among Spanish-speaking communities.

Additionally, Aetna provides support through care managers and customer service representatives who can assist members in Spanish. This ensures that members receive comprehensive support tailored to their language preferences.

Community Engagement

As part of its outreach efforts, Aetna actively engages with Spanish-speaking communities by providing public health information and practical advice on relevant topics such as vaccinations, preventive care, and mental health. These efforts are made possible through local events and community interviews, aimed at promoting better health awareness within these populations.

Aetna is dedicated to making every member's health plan more accessible. The company is continuously exploring opportunities to further expand its health app functionalities to include additional languages, reflecting its goal to serve a dynamic member demographic effectively.

How to Access Spanish Features

Members can easily find guidance on enabling Spanish language functionality within the Aetna Health app through the website. This user-friendly approach reinforces Aetna's mission to empower individuals by providing access to their health plans in a manner that suits their needs.

About CVS Health

CVS Health® stands as a leading healthcare solutions company that delivers services in a way that no other can. With a local presence, digital channels, and a workforce exceeding 300,000 colleagues—including over 40,000 physicians, pharmacists, and nurses—CVS Health is dedicated to improving health in communities throughout the United States. Whether managing chronic conditions, adhering to prescriptions, or accessing wellness services, they help individuals navigate the healthcare system effectively. Their commitment is reflected in their daily approach to improving access, reducing costs, and establishing trustworthy partnerships for important health moments.

For more information, follow @CVSHealth on social media.