Clearwater Osaka Implements Cutting-Edge AI Solutions from NDI Solutions to Transform Management

Clearwater Osaka Integrates NDI Solutions' AI Innovations

Clearwater Osaka has taken a bold step into the future of municipal management by integrating various artificial intelligence solutions from NDI Solutions, including the groundbreaking AI video analytics tool, Video Questor. With a commitment to leveraging digital transformations, Clearwater Osaka's aim is to enhance its operational efficacy and elevate service quality across its extensive sewage management operations.

Background

Founded in July 2016, Clearwater Osaka has inherited a legacy of 130 years of sewage technology and expertise from the city of Osaka. As the challenges of managing sewer systems become increasingly complex, Clearwater Osaka has identified several key operational hurdles that necessitate modernization through advanced technologies.

The Challenges

The company’s engineering division is confronting accelerating demands for flexibility as its operational scope increases. In alignment with the 'Osaka City Sewage Vision,' there is a pressing need for a sustainable management framework that guarantees reliability and efficiency.

Additionally, with the expansion of comprehensive outsourcing services, strengthening the asset and risk management framework has become critical. Enhancing governance and developing strategic management bases are vital for meeting these challenges.

Furthermore, ensuring talent development and knowledge transfer in the sewage sector has become paramount. Clearwater Osaka recognizes the necessity of establishing a robust knowledge management system to accumulate technical expertise effectively.

To tackle these challenges, the company has initiated a 'DX Project for In-house Operations' set to launch in 2025. This project prioritizes knowledge visibility, information accumulation, and the elimination of reliance on specific individuals, focusing on the gradual digitalization of operations.

AI Solution Implementation

To kick-start its digital transformation, Clearwater Osaka has deployed four key products from NDI Solutions:

1. Video Questor: This innovative tool extracts knowledge from inspection and maintenance videos to enhance technology transfer and troubleshooting capabilities. The application supports younger technicians by providing essential insights from past operations.

2. CB3: Operating as a versatile chatbot, CB3 automates responses to internal inquiries and searches for rules. This automation aims to streamline standard operations while reducing dependency on specific personnel.

3. nMinutes: A cloud-based service designed to facilitate the efficient creation of meeting minutes and reports, nMinutes leverages AI to speed up documentation processes, significantly improving productivity and responsiveness in the workplace.

4. Domo: Initially aimed at enhancing visibility within the accounting department, Domo is now being applied across various departments, from sales to on-site teams. This data utilization platform allows for comprehensive analysis and decision-making based on real-time data assessment.

Focus on AI Technologies

Video Questor

The Video Questor tool simplifies video analysis by automatically interpreting uploaded content. By utilizing generative AI, it facilitates on-demand querying, summarization, manual creation, and translation, effectively streamlining communication and information retrieval.

Find out more: Video Questor

CB3 Chatbot

The CB3 chatbot has been developed to handle various user queries, both from internal personnel and external clients. Its compatibility with other systems allows it to act as a common user interface across business systems, offering significant advantages to both service users and providers.

Find out more: CB3

nMinutes for Efficient Documentation

The nMinutes service specializes in producing concise meeting minutes rapidly. Accessible via web browsers on PCs and smartphones, it compiles essential meeting information quickly, ensuring efficient capture of actionable items.

Find out more: nMinutes

Domo for Business Analytics

Domo features an intuitive interface that allows business users without BI or programming experience to manipulate data efficiently. By integrating and visualizing data without needing programming skills, Domo supports informed decision-making through accessible and up-to-date insights.

Find out more: Domo

Conclusion

Clearwater Osaka's partnership with NDI Solutions signifies a robust commitment to utilizing cutting-edge technology in public service management. By embracing AI and innovative data-driven strategies, Clearwater Osaka aims not only to address existing operational challenges but also to pave the way for a more efficient and transparent future in sewage management.