#Japan #Tokyo #Coca-Cola #Customer Harassment

Coca-Cola Bottlers Japan Holdings' New Policy on Customer Harassment

Coca-Cola Bottlers Japan Holdings Inc., headquartered in Minato, Tokyo, led by President Karin Dragan, has recently initiated a new policy aimed at addressing customer harassment. This policy emphasizes the importance of respecting the human rights of both customers and employees, thereby securing a safe and supportive work environment.

Commitment to Customer Satisfaction

Under the mission of providing 'happy moments to everyone and creating value,' Coca-Cola Bottlers Japan strives to meet the expectations and demands of its customers sincerely. The company aims for higher satisfaction by maintaining trust and delivering on commitments. In line with this, the company’s ethical code places a strong emphasis on human rights, asserting that every employee is to be treated with respect as individuals. The organization recognizes that fostering good relationships with all stakeholders, including customers, is essential for sustainable development and holds integrity as a core value.

Defining Customer Harassment

According to the Ministry of Health, Labour and Welfare's guideline for combating customer harassment, the company has established a clear definition of customer harassment. This includes unreasonable requests or actions that violate social norms and impact an employee’s work environment. Examples of such harassment may include:

• - Physical attacks (assault, injury)
• - Verbal abuse (threats, defamation, insults)
• - Intimidating behavior
• - Demanding submission or excessive apologies
• - Repetitive and persistent harassment
• - Confined behavior (refusal to leave premises)
• - Discriminatory remarks
• - Sexual advances
• - Unreasonable demands directed at individual employees
• - Unjust requests for product exchanges or compensation

Responding to Customer Harassment

When employee harassment is identified as customer harassment, the company commits to taking decisive action to safeguard its employees' rights. This may include refusing service or products and necessitating the signing of agreements to continue doing business. In certain situations, collaboration with external experts, such as law enforcement or legal advisors, may also take place to ensure effective management of the situation. The company invites all customers to understand that it works tirelessly to ensure satisfaction for everyone involved.

Conclusion

Coca-Cola Bottlers Japan Holdings remains dedicated to creating a workplace where employees feel safe and respected, while also ensuring the best possible experience for their customers. This new policy is a significant step towards establishing a culture of respect and integrity within the company.

For further details, you can visit the company’s corporate site in Japanese or in English.

Additional Notes

The information contained in this news release is accurate as of the date of announcement and may differ from the latest information. Please understand that there may be updates or changes beyond the stated date.