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DDC Group Unifies Its Operations Under One Brand

The DDC Group, a leading company in business process management (BPM) that utilizes advanced technology, has announced a significant transformation: the consolidation of all DDC operations into a single global brand. This strategic move aims to bolster the company's market presence and streamline its services to provide stellar results for clients around the world.

Founded in 1989 as one of the first global outsourcing firms, DDC Group has historically operated under a variety of brand names tailored to specific sectors and services. However, as part of a new vision introduced in May 2024, the company is taking a bold step to unify all its business units. This includes DDC Freight Process Outsourcing, Direct Data Capture Limited, DDC Outsourcing Solutions, DDC Multilingual Services, DDC OSS, and DDC Philippines.

According to Nimesh Akhauri, CEO of DDC Group, this consolidation will enable the company to leverage synergies across its various operations. He stated, “By bringing our expertise together under one roof, we can deliver exceptional results to our clients more frequently, make a more tangible impact, and unlock greater growth potential.” The new structure allows DDC Group to focus resources on vertical specialization, ensuring the employees are equipped with the necessary skills tailored to meet the unique demands of different industries.

DDC Group brings extensive experience from sectors such as automotive, banking, energy, healthcare, insurance, retail, and logistics. Key areas of expertise include back office solutions, customer experience management, data analysis, finance and accounting, as well as technology and automation services.

The commitment to innovation remains a cornerstone of DDC Group’s strategy. Utilizing artificial intelligence (AI) and data analytics is at the forefront of their efforts to enhance operational execution and customer satisfaction. The company emphasizes a technology-driven approach that couples advanced solutions with human expertise to optimize commercial operations for their clients.

Akhauri expressed optimism regarding the journey ahead, stating, “Our firm commitment to our customers remains the foundation of everything we do. This focus ensures that we are attentive to the unique needs and dynamics of the clients we serve, enhancing our dedication to achieve outstanding business results.”

DDC Group is not only looking to deepen existing relationships but also aims to pioneer innovations across various markets. The proactive adaptation to evolving landscapes positions DDC Group as a reliable partner for success. By investing more strategically in technology, geographical expansion, and partnerships, the company is set to deliver even greater success for its clients.

Jan Trevalyan, chairman and co-founder of DDC Group, reflected on the company’s impressive journey over the last 35 years. He stated, “I am looking forward to the transformation that lies ahead under Nimesh's and his executive team's leadership and have full confidence in their vision.”

This unified global reach opens possibilities for new alliances grounded in shared values of service and excellence. As DDC Group embraces this transition with enthusiasm, it remains steadfast in its commitment to creating data-driven, goal-oriented solutions that deliver unparalleled customer satisfaction.

About DDC Group

DDC Group is a business process management (BPM) firm that serves clients in transportation and logistics, energy and utilities, banking and finance, retail and e-commerce, healthcare, and insurance sectors. By leveraging advanced technologies encompassing machine learning, data analysis, and specialized expertise, DDC Group collaborates with clients to optimize their business operations and achieve exceptional outcomes. For more information, visit theddcgroup.com.