#Japan #Tokyo #Customer Satisfaction #LINE #cars

Unlocking Customer Satisfaction: LINE Communication Strategies for Auto Service Success

The automotive service industry is facing significant challenges, particularly in customer communication. Many service centers struggle with phone accessibility and managing inquiries outside of business hours. However, cars Inc. has taken a groundbreaking approach by leveraging LINE, a popular messaging platform, to connect with customers 24/7, resulting in an impressive 40% increase in service intakes.

To share this success, we are hosting an online seminar titled Success Seminar on November 20, aimed at equiping service managers and owners with practical knowledge and tools for improving customer interaction. The seminar is designed to accommodate those who may not be tech-savvy, using straightforward language and real screen demonstrations to illustrate effective customer communication strategies.

What You Will Learn at the Success Seminar

1. Latest Trends in Customer Communication: Understand how to adapt to a world where traditional phone calls may not suffice, and discover what technologies can bridge the gap.

2. Real-life Examples: We will share specific case studies on how using LINE chat has genuinely uplifted monthly intake numbers by 40%.

3. Reservation Systems: Learn about the mechanisms that allow service centers to operate around the clock, ensuring customer needs are met regardless of the time of day.

4. Enhancing Customer Experience (CX): Discover communication design points that can elevate customer satisfaction and foster loyalty among clients.

Target Audience

This seminar is designed for:

• - Automotive service center owners who wish to reduce the burden of phone calls while steadily increasing service intake.
• - Shop managers and team leaders facing challenges enhancing customer service efficiency and satisfaction.
• - Individuals who feel uneasy about digital solutions yet want to learn clear, actionable methods.
• - Owners and staff looking to improve customer follow-ups even with small teams, aiming for higher repeat business.

Exclusive Benefits

Attendees of the seminar will receive exclusive bonuses that can be immediately implemented post-session. We deliver practical insights that promise to aid in quickly enhancing customer engagement strategies.

Event Overview

• - Date and Time: November 20 (Thursday), from 13:30 to 14:30 (JST)
• - Format: Online seminar via Zoom
• - Cost: Free

Note: Joining is simple — even those not particularly comfortable with computers can participate by just clicking a link.

Speakers:

• - Itaru Kamibe, Service Strategy Department, Innovation Division, cars Inc.
• - Tetsu Miura, Service Strategy Department, Innovation Division, cars Inc.

Spots may be limited, so we encourage early registrations. Please be aware that we reserve the right to decline participants from competitor companies or those deemed unrelated to the seminar topics.

Seminar Schedule

About cars MANAGER

cars MANAGER is an AI-based marketing automation service tailored for the automotive industry, promoting empathic marketing that aligns with customer car life. By utilizing AI to collect and analyze automotive life data, cars MANAGER supports sustainable growth in profitability, client base expansion, and operational efficiency.

Visit our service site: cars MANAGER

Note: cars MANAGER is a registered trademark of cars Inc. We remain committed to our concept of “Enjoy! Smart Car Life,” providing innovative and technology-driven services that enhance car life experiences for people around the world. Stay tuned for our future offerings!