#United States #Downers Grove #Snowflake #AI Division #Ensono

Ensono Unveils AI & Innovation Division

Ensono, a prominent managed services provider, has officially launched its Ensono AI & Innovation Division, marking a significant step in the company's strategic initiative to integrate artificial intelligence into its service offerings. Announced on October 28, 2025, this new division aims to spearhead innovations that fundamentally transform managed service delivery.

Ensono's commitment to artificial intelligence is evident with their plan to invest $250 million over the next five years in AI-related software, research, training, and development. The primary goal is to leverage advanced AI solutions to enhance operational efficiency, ultimately driving customer value. Jim Piazza, Chief AI Officer at Ensono, highlighted that AI has evolved from being just a tool to becoming the core mechanism through which Ensono delivers exceptional client value.

The Importance of AI in Managed Services

The integration of AI in managed services is a game changer. Ensono's innovative platforms like the Envision Predictive Engine (EPE) demonstrate this transformation. The EPE has successfully achieved a 22% reduction in major incidents and halved the mean time to resolution (MTTR), showcasing its effectiveness in preventing failures across diverse operational environments. This predictive capability enables Ensono teams to address issues proactively, minimizing disruptions for clients.

Moreover, the DiagnoseNow platform significantly speeds up problem identification and resolution, ensuring operational continuity for clients. This proactive approach ensures that incidents are resolved in less time than traditionally required, further enhancing client satisfaction.

One of the notable successes involved a major automotive client who faced a critical processing delay in their systems. Ensono's rapid response team quickly identified and rectified the issue, leading to zero operational disruptions. Such instances underscore the effectiveness of Ensono's predictive and diagnostic tools, showcasing a service model that anticipates and resolves problems before they escalate.

EnsoAI: Enhancing Internal Efficiency

In addition to external client solutions, Ensono is also harnessing AI to empower its workforce. The newly developed EnsoAI platform utilizes large language models to assist employees in drafting content and expediting processes. This innovative AI tool not only improves productivity but also facilitates teamwork by allowing associates to create custom agents that automate tasks. The deployment of EnsoAI reflects Ensono's commitment to enhancing employee efficiency and collaboration, driving overall quality in service delivery.

Collaboration with Snowflake

A key aspect of Ensono's AI strategy is its collaboration with Snowflake, a leading AI Data Cloud provider. This partnership enables Ensono to centralize vast amounts of data from various ITSM platforms and system logs in a secure environment, creating a single source of truth that enhances the effectiveness of their AI solutions. This data-centric approach empowers tools like EPE and DiagnoseNow to leverage advanced analytics and machine learning capabilities, ultimately driving quicker customer value delivery.

Abhi Saini, Manager of Product Management at Snowflake, commended Ensono's transition into a modern managed service provider facilitated by their innovative platform on the Snowflake AI Data Cloud. This collaboration sets the stage for accelerated AI projects, further enhancing Ensono's service offerings.

The Future of Ensono's AI Journey

As the demand for innovative IT solutions grows, Ensono's strategic approach to adopting AI places it at the forefront of managed services innovation. The establishment of the AI & Innovation Division not only signifies a pivotal investment in the future of technology but also reinforces Ensono’s commitment to transforming managed services through cutting-edge solutions. The company stands ready to redefine industry standards by offering predictive support and operational excellence, ensuring that clients can navigate the complexities of modern technology with confidence.

In conclusion, Ensono's launch of its AI & Innovation Division marks a significant milestone in the integration of AI within managed services. With robust investments planned and strategic partnerships established, the future looks promising for Ensono and its clients as they embark on this transformative journey together.