#USA #Idaho #Insurance Technology #Equisoft #United Heritage

United Heritage Life Insurance Implements Equisoft's Modern Solutions for Enhanced Services

United Heritage Life Insurance Company, based in Idaho, has recently made a significant leap in its operational efficiency by launching its annuity products on Equisoft/manage, a state-of-the-art cloud-based policy administration system. This transformation marks a crucial step in their digital strategy aimed at modernizing their insurance services and improving competitiveness in a dynamic market.

The Need for Transformation

In today's fast-evolving financial landscape, companies like United Heritage must adapt quickly to changing consumer demands and technological advancements. The legacy system they previously used posed challenges regarding scalability and the rapid introduction of new products. According to Todd Gill, President and CEO of United Heritage, the decision to partner with Equisoft was driven by their exceptional expertise in insurance technology.

“Our old policy administration system was a limiting factor in our growth. We needed a solution that could efficiently support the expansion of our services, and Equisoft provides that,” he remarked. The choice of Equisoft was also endorsed by Johanna Hale, Senior Vice President and Chief Transformation and Risk Officer, who emphasizes the successful migration to Equisoft/manage as a game-changing move that aligns with their growth objectives.

A Comprehensive Solution

What sets this implementation apart is the comprehensive suite of tools Equisoft provides. Alongside Equisoft/manage, United Heritage has adopted Equisoft/apply (an eApplication solution) and AppCapture for processing digital applications—creating a seamless experience for agents and clients alike. This integration ensures a cohesive digital journey from application through to claims management, enhancing the overall customer experience.

This initiative not only streamlines internal processes but also significantly improves the speed at which new insurance products can reach the market, fulfilling consumer needs more effectively. It showcases how modern technology can empower insurers to respond to market trends with agility.

A Future-Oriented Vision

The successful launch of annuities on this platform represents just the first phase of United Heritage's broader digital transformation. The company is gearing up for the next phase that will include extending Equisoft's capabilities to their preneed life insurance products early next year. By continuing to modernize their technology stack, United Heritage is positioning itself as a forward-thinking player in the insurance industry.

Mark DePhillips, Senior Vice President at Equisoft, expressed pride in the partnership, stating, “It has been an honor to collaborate with United Heritage. Our focus on delivering a technology foundation allows them to innovate and operate efficiently in this competitive marketplace.” The move to Equisoft's platform is seen as a catalyst for enhancing customer interactions and overall operational efficiency.

United Heritage and Equisoft: A Partnership for Success

Established in 1934, United Heritage Life Insurance Company has been dedicated to providing a range of financial products. Through independent agents, their offerings span life insurance, preneed services, final expenses, annuities, and group life and disability insurance, reaching clients across 49 states and the District of Columbia.

Equisoft has been recognized for its commitment to supporting financial institutions worldwide since its founding in 1994. They partner with over 350 leading financial organizations to offer an ecosystem of digital solutions—from policy administration software to customer and agent portals. They help clients navigate the complexities of digital transformation, positioning them to thrive in an era characterized by rapid change.

With their recent technological upgrade, United Heritage exemplifies how life insurers can leverage cloud-based solutions to modernize operations, enhance customer engagement, and stay competitive in the rapidly evolving financial services sector. This strategic shift not only reaffirms their commitment to quality service but also sets the stage for future innovations that will benefit their clients and stakeholders.

In conclusion, the collaboration between United Heritage Life Insurance Company and Equisoft represents a significant milestone in the journey towards an agile and customer-centric insurance industry. As they embark on further phases of their transformation, the insights gained from this implementation will undoubtedly guide their future endeavors and shape their strategies for continued success in the competitive landscape of financial services.