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IFS: The Pinnacle of Customer Satisfaction in Enterprise Asset Management

In a remarkable achievement, IFS, a premier provider of enterprise cloud and Industrial AI software, has been recognized as a Customers’ Choice in the 2025 Gartner® Peer Insights™ Voice of the Customer report specifically for Enterprise Asset Management (EAM) software. This accolade marks a significant milestone for IFS, as it earns the distinguished title of Customers’ Choice across three key solution areas: Field Service Management (FSM), Cloud ERP for Product-Centric Enterprises, and now, Enterprise Asset Management.

Max Roberts, IFS's Chief Operating Officer, expressed pride in this recognition, stating, "This is a powerful testament to our customer-centric approach and our dedication to industry-specific innovation. Having IFS acknowledged as a Customers' Choice in three categories showcases our unique offerings in EAM, FSM, and ERP. The feedback we've received is fundamental in guiding our continuous innovation effort, and it’s gratifying to see numerous EAM customers passionate enough to share their positive experiences, leading to this esteemed recognition."

Customer Feedback and Perspective

The endorsement from clients is overwhelming. Users from diverse sectors have praised the capabilities of IFS’s EAM solutions, reflecting the depth of industry functionality tailored for asset-centric and service-oriented organizations. Some notable testimonials include:

• - "The IFS product has deep industry functionality for an asset-centric service-oriented organization." - IT, Energy and Utilities
• - "Great Enterprise Asset Management product with excellent forward deployment capabilities." - IT, Manufacturing
• - "I have rated IFS EAM highly because it has significantly transformed our operational capabilities and provided enhanced transparency." - Project Lead, Digital Strategist – Manufacturing
• - "It effectively implemented EAM in just over a year." - IT, Energy and Utilities

These testimonials highlight how IFS's solutions have successfully managed customer assets throughout their entire lifecycle. Utilizing advanced AI capabilities, IFS leverages asset lifecycle management and performance improvements, allowing customers to gain real-time insights into their assets to maximize value, ensure safety, and enhance productivity.

Together with IFS Ultimo, which is designed as a SaaS EAM solution focused on maintenance and safety, IFS clients benefit from two distinct offerings. This versatility stands out uniquely for customers with substantial asset and service demands.

Continuous Recognition and Achievements

This accolade is the latest in a series of recognitions earned by IFS. Earlier in July 2024, the company was noted as the sole vendor with a Customers' Choice distinction in Field Service Management, a category determined by user experience and overall satisfaction. Additionally, IFS was named a Customers’ Choice for Cloud ERP in 2024, particularly noting its robust presence in the Manufacturing industry. The firm was also lauded for achieving the highest revenue in the Gartner Market Share report for Enterprise Asset Management in 2023, marking its dominance in the industry for the third consecutive year.

The Customers' Choice status awards vendors based not only on the volume of reviews but also on the quality of ratings provided by verified end-user professionals. Gartner ensures a rigorous evaluation process to maintain fairness and integrity in recognizing vendors with high customer satisfaction rates.

For those seeking insights into how IFS supports organizations through its EAM solutions, the full report is accessible here. The recognition is a clear indication that IFS is dedicated to empowering its clients through innovation, technology, and an unyielding focus on customer service.

Meet IFS

Founded in 1983 by a group of university friends, IFS has grown into a leading global player with over 6,500 employees spanning 80 countries. The core values of agility, customer-focus, and trust remain steadfast, driving the company’s commitment to delivering exceptional value and facilitating strategic transformations for clients worldwide. Explore their innovative solutions by visiting ifs.com.

For more information, please contact:
EMEA / APJ: Adam Gillbe, Director of Corporate Executive Communications, [email protected], Phone: +44 7775 114 856
NORTH AMERICA / LATAM: Mairi Morgan, Director of Corporate Executive Communications, [email protected], Phone: +44 7918 607 299.