TableCheck and IVRy Partner to Enhance Restaurant Booking Services with AI

Collaboration Between TableCheck and IVRy for AI-driven Restaurant Services

In a significant move for the restaurant industry, TableCheck, a premier restaurant tech company based in Tokyo, has announced a partnership with IVRy, a provider of interactive voice AI SaaS. Starting from July 24, 2025, restaurants using TableCheck will be able to automate phone interactions through AI, facilitating reservations, modifications, and cancellations around the clock, effortlessly reducing staff workload and allowing for a greater focus on customer service and food preparation.

Addressing Labor Shortages with AI Technology

As the food and beverage sector grapples with a persistent labor shortage, the need for efficient communication becomes crucial. The burden of managing phone inquiries during peak hours and outside regular business hours can overwhelm restaurant operations. Despite this challenge, the demand for phone reservations remains high, risking potential lost revenues and customer dissatisfaction.

The newly introduced 'AI Phone Reservation Service' enables AI to handle reservation inquiries at any hour, every day of the year. When a customer calls a restaurant, the AI will collect necessary details such as the desired reservation date and number of guests, checking availability in real-time through TableCheck’s platform. If a reservation is feasible, the AI will ask for the customer’s name and confirm the booking. In the event that the requested date and time are unavailable, the AI proposes alternative times, mimicking the flexibility of human response. Upon completion, customers receive an SMS with their reservation details, while restaurants receive real-time notifications to confirm the booking.

Key Features of the Collaboration

1. Around-the-Clock AI Support

The integration provides 24/7 phone support, alleviating pressure during busy hours by allowing AI to manage reservations and changes or cancellations, streamlining operations.

2. Automatic Data Synchronization with TableCheck

Reservations made through IVRy’s system will be automatically registered in TableCheck, enhancing accuracy and operational efficiency.

3. Customizable AI Responses

AI can provide tailored responses through voice, SMS, and can forward necessary calls to staff when required, ensuring precise communication and customer care.

A Closer Look at IVRy's AI Solution

IVRy’s Interactive Voice AI SaaS, priced from just ¥2,980 per month, offers an array of features designed to optimize customer interactions. Users can customize the flow of phone responses for automatic replies and reservation handling. The service also includes functionalities such as call recording, transcription, summarization, and customer relationship management (CRM). The platform supports phone call handling from designated fixed lines, enabling seamless communication, even while on the move.

Insights from IVRy’s CEO, Ryoha Okunishi

Ryoha Okunishi, CEO of IVRy, shared his thoughts on this collaboration: “Partnering with TableCheck is a crucial step towards solving reservation-related challenges for restaurants, pushing forward the digital transformation within the food and beverage industry. We have consistently supported operational efficiency through our AI solutions. With this partnership, we aim to provide a seamless integration of phone and online bookings, ensuring a more convenient and comfortable reservation experience for both customers and restaurants.”

About TableCheck

Founded in March 2011, TableCheck is driven by the mission to connect restaurants and customers globally through innovative restaurant technology. Their suite of services includes a comprehensive reservation and customer management system, along with a user-friendly portal for restaurant discovery and booking. With real-time visibility of available tables, TableCheck is dedicated to enhancing the dining experience for both establishments and patrons alike.

Company Name: TableCheck, Inc.
Headquarters: 5F, KR Ginza II, 2-15-2 Ginza, Chuo-ku, Tokyo
Website: TableCheck Official Site
Capital: ¥100 million (Total funds raised: ¥1.769 billion)
Areas of Operation: Japan (Tokyo, Osaka) and nine international locations including South Korea, Singapore, Indonesia, Thailand, UAE, Australia, Hong Kong, China, and India.