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Manulife Life Insurance Enhances Claim Process

Manulife Life Insurance, a leading Japanese insurance provider, has announced an upgrade to its online claim service, "Rakudaku Seikyu" (Easy Claim Service), effective from March 13, 2026. This upgrade aims to streamline the claim process for hospitalization, surgery, and outpatient treatments, allowing customers to submit claims via their smartphones or through the official website. By incorporating AI technology and revamping the user interface (UI), the service seeks to make the submission of necessary documents and completion of claims much faster and more user-friendly.

The company has always strived to lessen the burden on customers by providing clear and simple processes. This latest upgrade reflects Manulife's commitment to expanding digital tools that balance usability and reliability, ensuring that customers can complete their claims with confidence.

Since the launch of "Rakudaku Seikyu" in 2018, Manulife has been a pioneer in enabling online claims processes in the insurance industry. Currently, more than 60% of all claims handled by the company are processed through this service. The recent enhancements are expected to further elevate the convenience offered to users.

Key Features of the Upgrade

• - UI Redesign: The new interface offers a smoother and more intuitive experience, enabling users to submit claims online anytime, anywhere, ensuring the process is quick and precise.

• - AI-powered Camera Function: This feature will allow for high-precision image capture when uploading documents, ensuring that all required information is clear and legible.

• - AI OCR Integration: This new technology will identify and categorize images of documents, such as receipts from hospitals, in real time. If any documents are missing, users will receive immediate guidance on resubmission.

• - Navigation Functionality: A user-friendly navigation system will guide customers through the claims process with simple yes/no questions, making it easy to complete claims without confusion.

One of the key advantages of "Rakudaku Seikyu" is that it does not require password logins. Customers can easily input necessary details and upload documents directly via their smartphone or PC to finalize claims. This digital service also proves useful during emergencies, such as natural disasters or pandemics, where in-person processes may be challenging.

Manulife Life Insurance is continuously pushing for a more comfortable and stress-free customer experience by driving digital transformation. The introduction of this service not only enhances convenience for customers but also contributes to the paperless processing of claims. The company remains dedicated to responding to customer needs while providing straightforward and efficient services.

About Manulife Life Insurance

Manulife Life Insurance, part of the global financial services group Manulife Financial Corporation headquartered in Canada, operates under the brand message "Confident choices for life." The company offers a variety of solutions, including life insurance coverage, retirement planning, and asset management, tailored to support each customer's unique future needs. By blending global expertise with local knowledge in Japan, Manulife supports financial well-being, asset building, and legacy planning for its customers.

For more information about the company, please visit the official website at Manulife Japan or follow their LinkedIn account at Manulife Japan on LinkedIn.