Thinca Makes its Debut at CES 2026 Showcasing Innovation in Customer Communication

Thinca's First Appearance at CES 2026

Thinca, a company based in Chiyoda, Tokyo, specializing in the development and sale of the communication platform KaiKura, will make its inaugural appearance at CES 2026, one of the world's largest technology trade shows. The event is slated to take place from January 6 to 9, 2026 in Las Vegas, Nevada.

With KaiKura, Thinca has evolved Japan's unique omotenashi (hospitality) culture through the power of technology. At CES, the company will host a booth within the Japan Pavilion (JAPAN TECH 01, Eureka Park), where they aim to present a new model for enhancing customer experience that enables high-quality, warm customer communication accessible to everyone.

About CES 2026

The Consumer Electronics Show (CES) is renowned for gathering the most recent innovations across various fields such as AI, mobility, healthcare, and IoT, making it a vital international event for companies, media, and investors to experience and understand future innovations. Last year's expo welcomed over 4,500 exhibitors and more than 142,000 attendees. CES 2026 is anticipated to surpass these numbers, making it an essential platform for Thinca to introduce KaiKura to a global audience.

Purpose of Exhibiting at CES 2026

KaiKura serves as a cloud-based platform that centralizes communication history with customers, enabling any team member to provide high-quality, comfortable service regardless of their prior interactions with customers. In Japan, it has earned significant accolades for innovating customer service communication, integrating the country’s renowned hospitality approach.

This debut at CES provides Thinca a direct channel to communicate the platform's value to international businesses, investors, and media, showcasing the global business worth of a Japanese-origin customer experience model. The platform is designed to enhance the quality of service and customer satisfaction by complementing human warmth and attentiveness with technological efficiency. Thinca's ultimate goal is to challenge and create new value in global business settings.

Event Overview (Japan Tech 2026)

- Exhibition Name: CES 2026
- Dates: January 6-9, 2026
- Official Exhibition Website: CES Official Site
- Pavilion Name: JAPAN TECH (CES-certified Japan Pavilion)
- Exhibition Area: JAPAN TECH 01 (Eureka Park, Venetian Expo, 1F)
- Booth Number: #61415
- Venue Address: Venetian Expo, 201 Sands Ave, Las Vegas, NV 89169

From this booth, Thinca aims to showcase the global significance of its customer communication digital transformation (DX) efforts and contribute to innovations in customer experience (CX) around the world.

About KaiKura

KaiKura is a next-generation communication platform for managing customer interactions in the cloud. It organizes communication records across various channels—phone, email, SMS, and LINE—for each customer. This consolidation allows any team member to access prior conversation histories, preventing dependence on specific individuals and ensuring everyone can deliver high-quality customer service.

The system offers unlimited call recording for both landlines and mobile phones, along with AI capabilities that automatically transcribe and summarize recorded conversations. Additionally, the platform's AI assesses conversation quality and flags potential complaints, reducing the burden of phone support and enabling higher quality interactions across the board.

KaiKura, which has been operational since August 2014, boasts over 3,000 companies and 6,000 locations utilizing its services, achieving a remarkable 99.9% retention rate. Recent accolades include the 2023 Winter Leader in the CTI category at the ITreview Grid Award and recognition of ‘Good Service’ and 'Best Customization' at the BOXIL SaaS AWARD Winter 2023, showcasing its strong market presence and customer satisfaction levels.

About Thinca Inc.

- Company Name: Thinca Inc. (Tokyo Stock Exchange, Growth Market: 149A)
- CEO: Takahiro Ejiri
- Headquarters: 3-17 Kanda Nishikicho, Chiyoda, Tokyo, 101-0054
- Established: January 8, 2014
- Business Description: System planning, development and operation utilizing IT, planning, development and sale of cloud services, and IT consultancy.
- Capital: ¥394 million
- Number of Employees: 71 (as of September 2025)
- Company URL: Thinca Official Site