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SimCorp Appoints Fiona O'Donnell as Chief Delivery Officer

In a strategic move aimed at enhancing client service delivery, SimCorp, a global leader in financial technology, has appointed Fiona O'Donnell to the newly established role of Chief Delivery Officer. This appointment reflects SimCorp's commitment to delivering outstanding client experiences and meeting the growing demand for its acclaimed SimCorp One platform.

About Fiona O'Donnell

O'Donnell joins SimCorp with over 18 years of experience in the financial sector, having previously held the position of Client Executive and Senior Vice President at State Street Corporation. There, she was responsible for managing relationships with strategic clients during complex, multi-year transformation projects. Her rich background equips her with a nuanced understanding of client needs and the operational challenges they face in this fast-paced environment.

Her Role at SimCorp

As the Chief Delivery Officer, O'Donnell will oversee the global delivery organization at SimCorp, serving both new clients and long-standing partners. Her primary focus will be ensuring that every client experiences consistent value and exemplary service throughout their relationship with the company. O'Donnell's responsibilities will cover the entire client lifecycle—from onboarding to ongoing service delivery—where she will lead initiatives designed to help clients achieve their objectives more rapidly.

Peter Sanderson, CEO of SimCorp, emphasized the importance of this role by stating, "Our clients measure us on how quickly they realize value, and then on our partnership and their experience every day that follows. Fiona will be the one leader accountable for client delivery end to end, with the whole firm behind her." This highlights the need to create a unified experience rather than fragmented interactions across multiple teams.

A Vision for Client Experience

O'Donnell's appointment comes at a time when SimCorp's clients—spanning asset managers, asset owners, and insurers globally—are modernizing their operational frameworks. They demand swift returns on investments and outstanding service quality during their transformational journeys. The Chief Delivery Officer role consolidates the entire client delivery process under one leadership umbrella, ensuring that all clients, whether they are new to SimCorp's offerings or have been with the firm for decades, receive equal commitment and attention.

O'Donnell expressed her enthusiasm for the role, stating, "I've spent my career partnering with clients through the hardest parts of transformation, and I've seen what they need most from a partner, someone who stands beside them until the job is done. That's what drew me to SimCorp: one team, accountable for delivery end to end, helping every client get value sooner and making their experience better each year. I'm excited to start building a team where professionals can excel in serving our clients."

SimCorp's Commitment to Innovation

Founded in 1971, SimCorp has become a pivotal player in the financial technology sector, offering integrated investment management solutions designed for today's complex financial landscape. Employing over 3,500 individuals across five continents, SimCorp empowers a multitude of global financial institutions with its advanced services and technology. The firm's affiliation with Deutsche Börse Group further solidifies its standing as a frontrunner in financial solutions.

In summary, the appointment of Fiona O'Donnell as Chief Delivery Officer signals a proactive step towards strengthening SimCorp's client relationships and facilitating quicker, more effective delivery of essential services. As the industry continues to evolve, O'Donnell’s leadership will play a critical role in navigating these changes and ensuring that SimCorp remains the partner of choice for investment management solutions worldwide.