Innovative Solutions Showcase at the Call Center/CRM Conference 2025 in Tokyo

Marketing Association's Participation at Call Center/CRM Conference 2025 in Tokyo

Recently, Marketing Association Inc., a provider of call center outsourcing services, exhibited at the 26th Call Center/CRM Conference 2025 held on November 13-14 at the Sunshine City Cultural Center in Tokyo. It was an event designed for the largest community of call center and customer support professionals, featuring a range of programs that included seminars by industry experts, training courses, and exhibitions focused on innovative technologies such as AI agents, generative AI, and voice recognition.

Event Overview

The Call Center/CRM Conference has become a cornerstone event for professionals in the industry, marking its 26th annual gathering. It brings together leaders from various sectors to discuss emerging trends and technologies that are transforming customer service experiences. This year was no exception, as attendees had the opportunity to explore exciting new solutions and gain insights into the future of the industry.

Our Booth

At our booth, we proudly presented our 100% employee-based call center service Customer Support Plus and our specialized operational support service EC Support Plus for e-commerce and mail order businesses. These services are designed to help businesses streamline their customer interactions and improve service quality.

During the two-day event, our booth welcomed a significant number of visitors, making it a resounding success. We sincerely thank everyone who stopped by to learn about our offerings and explore potential collaborations. This event not only allowed us to showcase our services but also to engage with other industry stakeholders and gain valuable feedback.

Featured Services

- Customer Support Plus: A high-quality call center service that offers inbound support, email correspondence, and complaint handling. We ensure a comprehensive support system for your inquiries, available 365 days a year. You can trust us with all your contact center management and operational needs.

- EC Support Plus: A dedicated customer support outsourcing service for e-commerce and mail order businesses. We provide assistance with phone and email interactions and order processing, ensuring a seamless experience for your customers year-round.

Both services are crafted to meet the unique demands of your business and enhance customer satisfaction.

Looking Ahead

While our next exhibition plans are yet to be announced, details will be posted on our company website as soon as they are available. Keep an eye on our site for updates!

For more information about our services and recent activities, check out our corporate website: Marketing Association Inc.

Company Profile

- Name: Marketing Association Inc.
- CEO: Hirokazu Nakazono
- Location: 1-1-15 Ikebukuro, Taito-ku, Tokyo, Japan
- Capital: 17.5 million yen
- Business Activities: BPO services including call center outsourcing and e-commerce operation support.

For more details about our services, visit:

We are committed to providing services that address the challenges faced by businesses in today's marketplace, and we look forward to seeing you at our future events!