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OpenText Introduces Innovative Insurance Workflow Solution

OpenText, a global leader in secure information management, recently announced a groundbreaking solution tailored for the insurance sector at Guidewire's annual event, Guidewire Connections. This new offering aims to help insurance companies transition more smoothly to cloud-based systems, allowing for quicker access to critical documents like accident reports, application forms, and claims processing content.

As the volume of content managed by insurance companies increases rapidly—along with the heightened expectations of policyholders—there's a pressing need for seamless service and faster claims processing. This newly unveiled solution from OpenText focuses on integrating content and AI support directly into insurance workflows, specifically designed for Guidewire’s platforms: PolicyCenter, ClaimCenter, and BillingCenter.

By streamlining content management and utilizing AI, the solution allows underwriters, adjusters, and service teams to reduce the time spent searching for information. Instead, they can dedicate more time to delivering value-added services to customers, enhancing overall productivity in the sector.

Sandy Ono, Executive Vice President and Chief Marketing Officer of OpenText, highlighted the challenges faced by insurance companies in modernizing through cloud and AI. He stated, “Modernization through the cloud and the expansion of AI are paramount for today’s insurance companies, but managing content often poses a significant barrier. These new solutions for Guidewire allow insurers to incorporate AI directly into their core applications, promoting not just management but also effective utilization of this content. Consequently, teams can make quicker decisions, enhancing record-keeping, compliance, and transforming customer experiences.”

Will Murphy, Vice President of Marketplace and Technology Alliances at Guidewire, echoed these sentiments. He explained that today's insurance firms are grappling with adapting to rapid changes, transitioning to the cloud, automating processes, and meeting growing content and customer demands. With OpenText's solutions, their clients can easily leverage intelligent content management within Guidewire, ensuring rapid access to vital information while reinforcing AI-powered insurance workflows.

A prominent multinational insurance company has adopted OpenText to tackle issues surrounding fragmented information and compliance. They have successfully centralized their content management using OpenText solutions, achieving better operational efficiencies and seamless integration with Guidewire systems.

Additionally, another major international insurer utilizing Guidewire has implemented OpenText Information Archive and OpenText Content Management with Content Aviator. This strategic move has minimized risks and complexities while fostering deeper insights powered by AI.

OpenText’s solutions for Guidewire PolicyCenter, ClaimCenter, and BillingCenter are readily available on the Guidewire Marketplace.

Additional Information

• - Learn more about how OpenText Content Management for Guidewire enhances insurance operations through a comprehensive blog post.
• - Experience the OpenText Content Management for Guidewire through an informative click tour.

About OpenText

OpenText™ stands as a leading global corporation in the realm of information management software and services. It provides a comprehensive suite incorporating business cloud, AI, and technology solutions, enabling organizations to tackle the increasingly complex global challenges they face. For more details on OpenText, visit OpenText website.