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Harmonic Unveils Groundbreaking cOS SensAI Platform

Harmonic, a prominent player in broadband solutions, has unveiled its innovative platform, cOS SensAI™, designed to optimize broadband operations. This software-driven, vendor-agnostic intelligence platform promises to transform the way broadband service providers manage their operations, enhancing both efficiency and service quality.

A New Era of Operational Intelligence

The cOS SensAI platform aims to unify disparate data sources into a single coherent layer of information. By simplifying the complexity of operational data, it allows service providers to gain actionable insights while improving the subscriber experience. With cOS SensAI, broadband providers can handle operations proactively, which helps in anticipating issues before they affect customers.

Nimrod Ben-Natan, CEO of Harmonic, emphasizes the importance of operational intelligence in the broadband sector. He states, “Operational intelligence will redefine success in broadband services by continuously enhancing subscriber experiences while also reducing operational costs.” By shifting the focus from reactive to proactive management of network operations, cOS SensAI allows operators to draw meaningful insights from their data, leading to quicker response times and improved customer experiences.

Real-World Applications

The impact of cOS SensAI is already evident among leading broadband operators who have begun to deploy the platform in real-world scenarios. For instance, Pragash Pillai, CTO of Hotwire Communications, highlights the platform’s ability to correlate operational information across various data systems. “This transparency has been crucial for our teams to resolve issues astonishingly quickly,” Pillai notes, underscoring the platform’s role in enhancing operational efficiency.

Additionally, Troy Goldie, CTO of GCI, recognizes SensAI's potential to guide technicians not only to problem locations but also toward solutions, significantly reducing response times and minimizing repeat incidents. Such capabilities are particularly vital for GCI, which serves some of the most remote areas in Alaska, where each technical visit profoundly impacts their business.

Market Potential and Expertise

According to market research firm Analysys Mason, the total addressable market for SensAI is approximately $2.2 billion annually among Tier 2 and smaller broadband service providers. This demonstrates a significant opportunity for Harmonic to capitalize on the growing need for enhanced operational intelligence within the broadband sector.

Joseph Attwood, a senior analyst at Analysys Mason, notes, “To fully harness AI's potential in improving network reliability and user experience, broadband providers need the right foundational platform.” cOS SensAI serves as this critical platform, enabling providers to collect data from various sources and replace fragmented tools with comprehensive visibility. This visibility is essential for correlating data signals from different devices and systems.

Core Intelligence Model

cOS SensAI operates on a continuously updated real-time model of the service provider's operational ecosystem, encompassing network devices and their interconnections. It aggregates vast amounts of data from thousands of sources, driving correlations and insights that inform operational decisions. By automating workflows that operators frequently encounter, cOS SensAI translates complex data into understandable diagnoses and recommendations, allowing service providers to optimize their operations effectively.

Key Benefits of cOS SensAI:

• - Streamlined Operations: Reduce incident classification burdens and address skill gaps among teams, enabling them to focus on network improvements rather than crisis management.
• - Enhanced Subscriber Retention: Leverage clear predictive tools to preemptively enhance service quality.
• - Cost Reduction: Transform subscriber insights into tangible savings by minimizing technical visits and wasteful efforts.

For those eager to explore the capabilities of Harmonic's cOS SensAI, the platform will be showcased at Connected Britain, from September 9 to 10, at booth J25, and at SCTE TechExpo in Atlanta, from September 29 to October 1, at booth A153. For further information, visit Harmonic's website.

In conclusion, Harmonic's cOS SensAI platform marks a pivotal step towards innovative and efficient broadband operations, addressing the evolving needs of service providers while enhancing customer experience. With this technological advancement, Harmonic continues to assert its leadership in the arena of broadband virtualization and operational intelligence.