#Japan #Osaka #remote support #Xacti #Anshin Catch-Up

Enhancing Remote Support with Xacti's New Feature

In an era where remote assistance is becoming crucial in various industries due to labor shortages and the decrease of skilled technicians, Xacti Co., Ltd. has unveiled an innovative feature designed to mitigate problems related to communication outages. Beginning April 1, 2026, the company will roll out the "Anshin Catch-Up" function for its field DX solution, Xacti LIVE. This function automatically records video during communication interruptions, ensuring that important information is not lost and enhancing the efficiency and quality of remote support services.

The Need for the Anshin Catch-Up Function

As the demand for remote assistance rises, especially in manufacturing and equipment installation sectors, the challenges posed by unstable communication environments have become evident. When connectivity is lost, support personnel in the office often miss critical visuals from the field, leading to delays and the need for revisits to confirm situations, ultimately affecting productivity and cost management.

Features of Anshin Catch-Up

Xacti’s Anshin Catch-Up feature is developed specifically to tackle these issues. It comprises three main benefits that provide robust support during remote assistance:

1. Automatic Recording During Outages: When a connectivity issue arises, the smart device on-site will automatically start recording video, capturing the relevant situation despite the communication interruption. This ensures that no vital information is missed.

2. Priority Auto Upload After Restoration: Once the connection is reestablished, the recorded video data is prioritized for automatic uploading to the Xacti platform. Support staff can quickly access this footage after resuming remote assistance, allowing them to offer the right instructions without disrupting ongoing work.

3. Reduction in Revisits and Delays: By being able to accurately understand the site conditions during outages, support personnel can minimize revisits and ensure that no data is overlooked. This not only helps save travel time and costs but also enhances overall productivity.

Development Motivation

Xacti developed this new functionality in response to customer feedback that highlighted the challenges of not knowing the situation during connectivity downtime. Such ‘gaps’ in visual information were often the cause of delayed decisions and revisits. By enabling continuous support even in unstable environments, Xacti aims to tackle these barriers comprehensively.

Utilizing the Anshin Catch-Up Feature

The Anshin Catch-Up function will be available to existing customers of Xacti’s XBP video utilization platform. Users can begin utilizing this feature by updating the smartphone application, XactiViewerPro. Xacti is committed to advancing digital transformation (DX) in various sectors, including equipment installation, infrastructure inspection, manufacturing, and logistics, through this innovative feature.

About Xacti's Solutions

Xacti Co., Ltd. is centered around its video utilization platform, XBP, which consolidates remote support, on-site video management, and safety inspections. With the core solution, Xacti LIVE, the company aims to streamline field management tasks while addressing industry challenges like labor shortages.

Company Overview

• - Company Name: Xacti Co., Ltd.
• - CEO: Masaki Kikukawa
• - Headquarters: Tokyo (Chiyoda Ward) and Osaka
• - Established: April 2012
• - Business: Development and sales of digital video solutions, contract development services
• - Capital: 100 million yen
• - Website: xacti-co.com

Through its dedication to innovation and customer feedback, Xacti continues to expand the functionalities of the XBP platform, ensuring that remote assistance remains efficient and impactful in various fields.