Mercy Achieves National Recognition for Outstanding Patient Care in 2026
In a remarkable achievement, Mercy has been honored with the 2026 Excellence in Patient Experience Award by NRC Health, making it one of only three large health systems in the United States to earn this prestigious distinction for the fifth consecutive year. This recognition speaks volumes about the quality of care and the excellent patient experiences offered by Mercy, which is renowned for prioritizing patient feedback and engagement.
The NRC Health Excellence in Patient Experience Award is particularly significant as it is based on data derived from real-time patient feedback, reflecting their willingness to recommend the health system to others. This invaluable feedback is collected through a robust partnership with NRC Health, revealing insights from over 1.25 million patient encounters each year. Such data help inform practices that enhance the quality of care and drive patient satisfaction consistently.
Mercy is not just a healthcare provider; it is a compassionate community of more than 50,000 caregivers dedicated to ensuring the well-being of patients across various settings, including hospitals, clinics, and urgent care centers. Dr. John Mohart, the Executive Vice President and Chief Operating Officer at Mercy, emphasized this point, stating, "Patients trust us during some of the most critical moments in their lives. We don’t take that responsibility lightly." His sentiment underscores the commitment of Mercy’s team to delivering high-quality, patient-centered care characterized by compassion and attentiveness.
The award's criteria focus on aspects such as patient trust and satisfaction, as well as how effectively a healthcare organization communicates with and supports its patients. Only those health systems that demonstrate a consistent dedication to these principles are considered for this honor.
Mercy’s achievements in patient care highlight a significant commitment to listening to patient needs and taking action based on their feedback. Trent Green, CEO of NRC Health, remarked on the importance of this recognition, affirming that the awards celebrate organizations that consistently foster trust and loyalty among their communities, thereby improving healthcare outcomes.
For the period from April 1, 2025, to March 31, 2026, Mercy received this accolade based on collected patient data. The recognition includes varying categories such as small, medium, and large health systems, as well as specific facilities such as pediatric clinics and hospitals. Mercy's consistent ranking among the top large health systems in this category is a testament to its unwavering commitment to delivering exceptional healthcare experiences.
Moreover, Mercy actively participates in NRC’s Transparency program, which involves a thorough examination of patient surveys related to their physicians and overall care experience. Such approaches reveal the system's commitment to improving its services continuously while maintaining transparency with patients. Feedback channels are essential for Mercy, enabling it to understand and respond effectively to the needs of its patients, ensuring dignity and respect during every interaction.
Mercy is recognized as one of the largest health systems in the United States, providing care services to millions each year. It boasts a comprehensive network comprising 55 acute care hospitals, specialty hospitals, and numerous outpatient facilities, clinics, and urgent care locations across multiple states including Arkansas, Illinois, Kansas, Missouri, and Oklahoma. The dedication to service is reflected in various community benefits; in fiscal year 2025 alone, Mercy contributed over half a billion dollars in free care and additional community resources.
In summary, Mercy's recent accolade reinforces its status as a leader in patient care, demonstrating that when patients trust their caregivers, healthcare becomes a truly transformative experience. The commitment to excellence in patient service continues to inspire Mercy as it aims to exceed expectations and create a supportive environment for both patients and families alike, proving that healthcare is not merely a service, but a relationship built on empathy, trust, and understanding.
The NRC Health Excellence in Patient Experience Award is particularly significant as it is based on data derived from real-time patient feedback, reflecting their willingness to recommend the health system to others. This invaluable feedback is collected through a robust partnership with NRC Health, revealing insights from over 1.25 million patient encounters each year. Such data help inform practices that enhance the quality of care and drive patient satisfaction consistently.
Mercy is not just a healthcare provider; it is a compassionate community of more than 50,000 caregivers dedicated to ensuring the well-being of patients across various settings, including hospitals, clinics, and urgent care centers. Dr. John Mohart, the Executive Vice President and Chief Operating Officer at Mercy, emphasized this point, stating, "Patients trust us during some of the most critical moments in their lives. We don’t take that responsibility lightly." His sentiment underscores the commitment of Mercy’s team to delivering high-quality, patient-centered care characterized by compassion and attentiveness.
The award's criteria focus on aspects such as patient trust and satisfaction, as well as how effectively a healthcare organization communicates with and supports its patients. Only those health systems that demonstrate a consistent dedication to these principles are considered for this honor.
Mercy’s achievements in patient care highlight a significant commitment to listening to patient needs and taking action based on their feedback. Trent Green, CEO of NRC Health, remarked on the importance of this recognition, affirming that the awards celebrate organizations that consistently foster trust and loyalty among their communities, thereby improving healthcare outcomes.
For the period from April 1, 2025, to March 31, 2026, Mercy received this accolade based on collected patient data. The recognition includes varying categories such as small, medium, and large health systems, as well as specific facilities such as pediatric clinics and hospitals. Mercy's consistent ranking among the top large health systems in this category is a testament to its unwavering commitment to delivering exceptional healthcare experiences.
Moreover, Mercy actively participates in NRC’s Transparency program, which involves a thorough examination of patient surveys related to their physicians and overall care experience. Such approaches reveal the system's commitment to improving its services continuously while maintaining transparency with patients. Feedback channels are essential for Mercy, enabling it to understand and respond effectively to the needs of its patients, ensuring dignity and respect during every interaction.
Mercy is recognized as one of the largest health systems in the United States, providing care services to millions each year. It boasts a comprehensive network comprising 55 acute care hospitals, specialty hospitals, and numerous outpatient facilities, clinics, and urgent care locations across multiple states including Arkansas, Illinois, Kansas, Missouri, and Oklahoma. The dedication to service is reflected in various community benefits; in fiscal year 2025 alone, Mercy contributed over half a billion dollars in free care and additional community resources.
In summary, Mercy's recent accolade reinforces its status as a leader in patient care, demonstrating that when patients trust their caregivers, healthcare becomes a truly transformative experience. The commitment to excellence in patient service continues to inspire Mercy as it aims to exceed expectations and create a supportive environment for both patients and families alike, proving that healthcare is not merely a service, but a relationship built on empathy, trust, and understanding.
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