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Shinka Unveils New Capabilities in Kaikura

On February 22, 2026, Shinka Co., Ltd., a communication platform developer based in Chiyoda, Tokyo, is set to launch beta versions of two innovative features in its application, Kaikura: the face-to-face recording function and the AI-powered sales feedback function. These new tools aim to transform in-person customer interactions, previously seen as a 'black box,' into valuable, visible assets for organizations.

Background and Purpose of Development

Within the realms of car dealerships and real estate, Shinka has successfully visualized and capitalized on telephone interaction history using Kaikura. However, the management of records from face-to-face customer consultations has remained fragmented, relying on various systems or individual personnel, causing significant challenges. The newly introduced features aim to address this issue by allowing the recording and analysis of face-to-face discussions directly within the Kaikura app. By automating the note-taking process, sales staff can focus entirely on engaging with customers, thereby enhancing the overall quality of consultations.

The continuous analysis of these recorded interactions by AI will transform individual experiences into organizational knowledge, effectively preventing information silos that had existed between online and offline communications. With the result, Shinka aims to achieve seamless management of all customer interactions—from phone calls and SMS to in-person meetings—all within the Kaikura platform.

Key Features and Benefits

The face-to-face recording function and the sales feedback function bring several notable advantages:

1. Unified Timeline Management: Both telephone, SMS, and face-to-face histories can now be managed on a single timeline. This integration allows for a streamlined customer experience, enabling smooth transitions between interactions—even in the absence of the assigned staff member.

2. AI-Powered Summarization: After face-to-face meetings are recorded, AI automatically summarizes and transcribes the content. This reduces administrative workload significantly after each meeting, allowing staff to maximize their sales productivity without the burden of manual note-taking.

3. Secure Information Sharing: Kaikura also offers flexible customer linking capabilities and secure rights management for recording data, facilitating safe information sharing while ensuring data privacy.

4. AI Feedback Promotion: Following the recording of a consultation, AI reviews the discussion and generates specific advice and reflection points, enabling staff to benefit from objective feedback that fosters self-coaching. This boosts the quality of sales across the organization, even without supervisory presence during the interaction.

Future Outlook

With the introduction of these functions, Kaikura aims to evolve into a comprehensive platform that assetizes all forms of communication between companies and their customers, whether online or offline. Initially launched as beta features, Shinka will gather user feedback to improve the analysis precision and convenience, aiming for a full version release.

Shinka remains committed to creating new value at customer touchpoints using AI and conversational data, aspiring to a world where all corporate conversations become engaging and meaningful.

About Kaikura

Kaikura is a next-generation communication platform designed to manage conversations with customers in the cloud. It organizes communication histories across various mediums—phone, email, SMS, and LINE—ensuring that anyone can access a complete understanding of customer interactions without relying solely on individual knowledge.

About Shinka

Founded on January 8, 2014, and listed on Tokyo’s growth market (TSE: 149A), Shinka is spearheaded by CEO Takahiro Ejiri. The company specializes in system planning, development, consulting, and cloud service deployment, with a commitment to enhancing customer response quality and operational efficiency. Since its inception, Kaikura has been adopted by over 3,000 companies across more than 6,000 locations, achieving a customer retention rate of 99.9%. Shinka continues to receive accolades for innovation and service quality in the industry.