Revolutionizing Sushi with Unified Delivery Management at Uobei

Uobei's Evolution with Camel: A New Era in Sushi Delivery

In an era where technology continuously reshapes dining experiences, Uobei, a pioneering sushi chain, is taking a significant step forward by implementing Camel, a streamlined delivery and takeout management system. This change is not just about efficiency; it's a complete overhaul in how the chain manages its rising demand for delivery services.

The driving force behind this transformation is tacoms, a company headquartered in Meguro, Tokyo, which has developed and provided the Camel service to Uobei, a branch under Genki Global Dining Concepts. With a focus on digitization, the company sought to enhance operational efficiency through automation, reducing reliance on manual labor.

As food delivery services like Uber Eats and Wolt surged in popularity, the challenges became apparent. Employees at Uobei found themselves inundated with various incoming orders, often requiring manual entry from multiple platforms, which led to high workloads and frequent errors.

Recognizing these struggles, Genki Global explored potential solutions, which led them to Camel. After understanding its advantages, the decision to implement it was made, paving the way for a more efficient operational model.

Benefits of Implementing Camel

The introduction of Camel has revolutionized the way Uobei processes orders. The primary benefit is the unified management of multiple delivery services from a single platform, significantly reducing the manual input tasks. By automating order processing, Uobei has dramatically lowered the scope for human error and enhanced overall operational efficiency.

This enhancement in productivity has allowed staff to redirect their focus back to essential responsibilities such as customer service and food preparation. Consequently, this shift not only improves operational workflows but also drives cost effectiveness across the board. The increase in efficiency is expected to elevate order throughput and consequently boost revenue as well.

Insights from Genki Global Dining Concepts

A representative from Genki Global commented on the crucial nature of Camel in their operations. The service allows streamlined management of orders from various delivery platforms via a single tablet interface. This capability is not only crucial for simplifying existing processes but also vital for potential future expansions into new delivery services and brands.

Here are some key features of the Camel service:

- Centralized Order Management: By consolidating orders from numerous platforms onto one device, Uobei can achieve significant savings on tablet rental costs. Moreover, this unification enhances online ordering capabilities and can lower cancellation rates, directly affecting the bottom line positively.

- Comprehensive Sales Analytics: Camel provides powerful insights into sales performance, enabling user-friendly analysis of revenues by brand, delivery service, and even on an hour or weekday basis. This data is invaluable for fine-tuning sales strategies and inventory management.

- Integration with POS Systems: Orders taken through Camel are automatically logged into the POS system, which eliminates the labor-intensive task of manual data entry, reducing errors drastically and streamlining operations significantly.

Since its official launch in May 2021, Camel has already been adopted by over 10,000 venues across Japan. This extensive reach proves the effectiveness of the service in not just established chains but also standalone eateries, augmenting their delivery operations.

About tacoms

tacoms, the company behind the Camel service, is located in the heart of Tokyo and was founded in 2019. With a capital of over 1.8 billion yen, tacoms focuses on tech-driven solutions for transforming food service operations. For further information, visit Camel's official site.