#Japan #Tokyo #AI Agent #CX Solutions #QuickCEP

QuickCEP Secures Significant Funding for Future Growth

Recently, QuickCEP, a company specializing in integrating AI agents for international e-commerce and customer experience solutions, announced that it has successfully completed a funding round of approximately 2 billion yen. This funding was supported by several global venture capital firms and corporate investors, all aimed at accelerating technological advancements in the AI agent space and expanding its global operations.

About QuickCEP

Headquartered in Singapore, with its Japanese branch located in Tokyo's Chuo Ward, QuickCEP offers a comprehensive SaaS platform necessary for managing overseas e-commerce. The platform provides one-stop solutions for AI agents, chat support, customer data platforms (CDP), and marketing automation. The company supports a wide array of businesses, including global brands such as Pop Mart, TCL, Honor, and Xiaomi, as well as direct-to-consumer (DTC) cross-border e-commerce brands like Aolei, Jisu, and Saiwei Times.

QuickCEP also aids various service sectors that operate physical stores internationally, encompassing beverages, logistics, and retail businesses, thus enhancing customer experience (CX) operation across the board.

Insights from Lead Investor

The lead investor in this funding round, a partner at a global VC, commented on QuickCEP's mission:

"We believe that AI has the power to transform business efficiency and customer experience drastically. The founding team of QuickCEP exhibits exceptional capabilities across products, technology, market understanding, and operations, backed by rich experience in cloud-based customer service. QuickCEP's AI solutions effectively address the fundamental needs of global brands, aligning perfectly with the global trend of 'deep empowerment' through AI. Many brands, including Pop Mart and Honor, are leveraging QuickCEP to achieve real-time interactions and data accumulation. We strongly anticipate QuickCEP's continued innovation and market expansion, contributing to brands worldwide."

Allocation of Funds

The capital raised will be strategically invested in several key areas:

• - Enhancement of AI Agent Technology: Focus on improving the autonomy rate, enhancing multi-agent collaboration, and upgrading model research.
• - Global Product Expansion and Localization: Strengthening multilingual support, enhancing CDP/MA capabilities, and designing region-specific CX to construct world-standard products.
• - Global Business Expansion: Strengthening operational teams in Europe, the U.S., the Middle East, and Asia, as well as forming local partner alliances.

The Rise of Next-Generation CX in Global Markets

In the international e-commerce sector, common challenges include the need for round-the-clock customer support, workforce shortages, and the demand for enhanced customer experiences. As a result, the adoption of AI agents is rapidly expanding.

QuickCEP's AI agents have successfully demonstrated:

• - Automating over 85% of inquiries
• - Significantly improving operational efficiency
• - Increasing customer satisfaction
• - Optimizing global e-commerce operations

These results contribute to the company’s high evaluation within the marketplace.

QuickCEP's Japanese Branch

The Japanese branch of QuickCEP is dedicated to assisting international companies entering Japan as well as supporting Japanese companies' global efforts and inbound businesses. The services provided include:

• - AI agent adoption support
• - Multi-language chat and customer support setup
• - CRM and marketing automation design
• - CDP implementation and data utilization support

By integrating AI into chatbots and providing an all-in-one CRM system, QuickCEP enhances personalized online customer service, ultimately improving conversion rates.

Insights from QuickCEP CEO, Billy Chen

Billy Chen, the CEO of QuickCEP, emphasized the uniqueness of their offerings:

"While many AI products exist in the market, few can be effectively implemented into large enterprises' workflows and integrated as organizational capabilities. QuickCEP's strength lies in its ability to consistently support the entire life cycle of a customer’s interactions with a brand, from initial marketing touchpoints to operations and customer service."

He further discussed the ‘memory’ function of the AI agents:

"Our AI agents accumulate every interaction with customers, generating sophisticated tagged profiles. This enables us to offer personalized, accurate, and warm experiences tailored to individuals at every stage from marketing to after-sales service, a capability that's challenging for humans to replicate."

Conclusion

QuickCEP continues to evolve as a platform that integrates technology, products, and operations to realize the next-generation customer experience centered around AI agents. This recent funding will bolster their global market outreach, enhance AI agent technology, and support the growth of brands worldwide, including Japanese companies.

As QuickCEP moves forward, it remains committed to fundamentally altering how businesses and consumers communicate, aiming to create a future where “world-class CX is achievable for everyone.”

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