#United States #Fort Wayne #INdigital #Emergency Services #T-Mobile

INdigital and T-Mobile: A Revolutionary Step in Emergency Communications

In a groundbreaking development for public safety communications, INdigital and T-Mobile have successfully conducted the first-ever native three-way video emergency conference call over commercial 4G and 5G mobile networks. This important milestone signifies the beginning of a new era for emergency response, emphasizing the essential role of technology in saving lives.

What Happened?

On November 6, 2025, INdigital, in collaboration with T-Mobile, completed a test that connected a public safety telecommunicator with a first responder, all initiated by the citizen in distress. This was accomplished without additional apps or plugins, demonstrating a seamless integration of multimedia capabilities into existing emergency systems. The test aligns with the global standards set forth by the 3rd Generation Partnership Project, Alliance for Telecommunications Industry Solutions, and the National Emergency Number Association (NENA).

The Key Features of the Test

The successful test showcased several features vital for modern emergency responses:

• - Native 3-Way Conferencing: All participants could engage in the call directly, facilitating faster communication.
• - Integrated Communication: The call allowed for voice, video, and real-time text to be part of one single emergency call.
• - Advanced Call Transfers: Calls could be smoothly transitioned between different systems, ensuring that the critical information traveled efficiently.

All calls were initiated from standard Samsung S25+ smartphones, utilizing T-Mobile’s commercial mobile network infrastructure. The calls were subsequently routed through Sinch's infrastructure into INdigital's Next Generation 911 Core Services testing environment, ultimately being answered in MicroAutomation's Omni911 call handling system. Such a process underscores the potential for cross-platform solutions in emergency situations.

Why This Matters

The implementation of three-way video emergency conference calls represents a significant leap forward in emergency response communication. Key advantages include:

• - Faster Coordination: The capability allows citizens, telecommunicators, and first responders to collaborate more effectively in real-time.
• - Enhanced Communication: The integration of live video, voice, and text in a single call enriches the exchange of information, which can be crucial in emergencies.
• - Future-Ready Interoperability: Built on open standards, the system ensures that the evolving technologies can adapt over time.

According to Lynne Houserman, CEO of INdigital, this isn't just a technical advancement; it's a transformative change for 9-1-1 services.