#Japan #Tokyo #Corporate Services #Rakuten Mobile #MMD Lab

Rakuten Mobile Achieves Top Rankings in Corporate Mobile Survey

In a notable achievement, Rakuten Mobile has emerged as the leading choice for corporate mobile services, according to the recent survey conducted by MMD Lab titled "2025 Corporate Mobile Phone Survey Among Four Major Carriers." This survey, aimed at assessing the satisfaction levels of corporate customers, highlighted Rakuten Mobile’s strong performance in various key metrics.

Among the most remarkable points of the survey, Rakuten Mobile was rated as the number one choice for potential users considering switching providers, particularly excelling in specific satisfaction categories such as cost performance and speed of service activation. With a focus on affordability and efficient service delivery, it's clear why business customers are increasingly favoring Rakuten Mobile.

Key Findings of the MMD Lab Survey

The survey indicates that Rakuten Mobile achieved a second-place overall satisfaction rating with a commendable 38.2% of respondents expressing satisfaction with its services, while the dissatisfaction rate was significantly lower compared to its competitors. Specifically, in terms of satisfaction related to cost performance, Rakuten Mobile scored an impressive 78.6%, while the speed of utilizing services garnered a remarkable satisfaction rate of 79.7%. These figures underscore the effectiveness of Rakuten Mobile's cost-effective plans and the swift activation process, both appealing factors for corporate clientele looking to optimize their mobile communications.

Furthermore, the survey noted that 8.1% of corporate respondents who had been involved in the decision-making regarding the selection of mobile services opted for Rakuten Mobile. Since officially launching its corporate carrier services in January 2023, Rakuten Mobile has made significant strides in attracting a substantial number of corporate customers within just two and a half years.

Looking Ahead

Looking forward, Rakuten Mobile is committed to maintaining its status as the most suitable option for corporate clients. The company aims to enhance its offerings continually, focusing on mobile connectivity, network solutions, and AI services. The goal is to support more businesses in refining their communications environments and to assist in driving digital transformation (DX) efforts.

Additional Information

For more insights into Rakuten Mobile's corporate services, you can visit the official site at Rakuten Mobile Corporate Services.

Survey Overview

Conducted by: MMD Lab, Inc.
Method: Internet survey
Period: May 2 to May 7, 2025
Responses: Pre-survey: 14,778 individuals; Main survey: 1,000 individuals
Participants: Employees and officials aged 20 to 69 involved in the decision-making for company mobile service adoption.
Questions: Pre-survey: 16 questions; Main survey: 5 questions.

According to the results of the survey, the overall satisfaction ratings among corporate mobile service carriers showed that while docomo led with 74.5%, Rakuten Mobile closely followed at 74.1%. Additionally, respondents expressed significant intent to consider switching carriers, with 37.4% favoring Rakuten Mobile as their next potential choice.

This survey not only showcases Rakuten Mobile's growing influence in the corporate sector but also sets a benchmark for the competition in delivering quality mobile services to businesses.