#Japan #Tokyo #E-Commerce #Kounet #Order History

Kounet Unveils Major Enhancements to Order History Functionality

In an effort to streamline the customer journey and amplify user experience, Kounet, a subsidiary of Kokuyo Group located in Minato City, Tokyo, has announced significant improvements to its e-commerce platform's order history page. Starting from May 28, 2025, customers can expect a user-friendly interface equipped with advanced search capabilities and optimized reorder processes, all informed by user feedback.

Background

Kounet has long been committed to using technology and creativity to deliver valuable experiences for all working individuals. Their office supplies e-commerce service offers more than 26 million products aimed at enhancing procurement efficiency. Catering primarily to small and medium-sized enterprises, Kounet continuously prioritizes functional enhancements and the expansion of its product range. The recent overhaul of the order history page focused on minimizing the time and effort required to search for products and reorder them based on customer insights.

Key Features of the Enhanced Order History Page

1. Strengthened Search Functionality

• - Customers can now view their order history for the last year without needing to initiate a search.
• - By utilizing Kounet's proprietary web search lexicon, the search hit rate has been significantly improved.
• - The improved filtering options allow customers to easily locate specific orders according to set conditions.

2. Enhanced Reordering Features and Optimized Product Views

• - A new feature allows bulk reordering directly from the order history overview.
• - A product-specific view has been developed, enhancing the user interface (UI) for easier reordering of specific items.
• - Customers can now check information about discounted items or promotional products directly on the order history page, enabling them to reorder at more advantageous times.
• - The recommendation system for private label (PB) products has been enhanced to improve convenience for reorders.
• - In case of out-of-stock items, customers will now be presented with alternative product suggestions.

With these advancements, Kounet aims to provide a more efficient environment for customers to search for and reorder necessary products effectively, further enhancing customer experience.

Detailed Overview of the Enhancements

The upgrades to the order history page prioritize better searchability and reorder convenience. Key changes include:

• - Extended retention period for order history
• - Increased initial display count for orders
• - Enhanced search and filtering functionalities
• - Addition of bulk reordering features
• - Improved recommendation functionalities for discounted items and PB products

For more detailed information about the enhancements, please visit Kounet's official site: Kounet. Please note that the enhancements will not apply to the WithKounet or BenriNet services.

About Kounet

Kounet is dedicated to creating valuable experiences for all workers by leveraging technology and creativity. They provide an e-commerce platform that accommodates businesses of all sizes, from large corporations to small enterprises. Their services include the easily accessible Kounet (https://www.kaunet.com/) and the efficient managed procurement system, BenriNet (https://www.benrinet.com/), which have garnered trust from numerous customers over the years.