Petz Village Cross Enhances Operational Efficiency with Store Record, Reducing Out-of-Stock Rate Dramatically

Petz Village Cross Achieves Remarkable Efficiency with Store Record

Petz Village Cross, a leader in the pet products ecommerce sector, has implemented the Store Record management data platform developed by Bizgem. This innovative tool has transformed traditional order and inventory management, drastically decreasing out-of-stock rates to one-tenth of previous levels. Now, even with a doubling of sales, Petz Village can confidently operate under its current staffing structure.

Introduction to Store Record

Use of Store Record initiated by Greg Cross, CEO of Petz Village, comes in response to challenges faced in their operations, characterized by reliance on outdated systems and cumbersome manual Excel processes. For years, these inefficiencies led to discrepancies in order and inventory, causing frequent out-of-stock issues, and diverted precious time away from critical growth initiatives.

Before Store Record, Cross discovered that they were grappling with substantial operational challenges:
1. Frequent stockouts due to errors in order and inventory management.
2. Excessive time spent developing reports in Excel, impeding timely responses for sales improvement strategies.

Transformational Features Post-Implementation

Since integrating Store Record, several key functionalities have been essential in the reduction of out-of-stock rates and the optimization of operational efficiency. These include:

1. Recommended Order Quantity Dashboard: This dashboard analyzes recent sales per SKU to provide accurate sales forecasting, allowing Petz Village to adjust their order sizes accordingly. Efficiency has skyrocketed, with Excel workload dropping to zero as a result of this technological shift.

2. Contribution Margin Dashboard: Daily sales and profit metrics are easily accessible through this dashboard. Whereas collecting data used to be a manual and time-consuming task, the Store Record now offers instant access to critical performance indicators, enabling agile decision-making for business strategies.

3. Store Sales Dashboard: This feature allows for instant insight into which products are performing well across different online sales platforms. This capability not only enhances visibility but also drives informed promotional strategies to improve visibility for less performing items.