MiiTel Enhances KDDI Sales
2025-07-17 04:48:43

RevComm's MiiTel AI Tools Enhance KDDI's Sales Efficiency

Reimagining Sales Performance with AI



In an innovative move to elevate sales effectiveness, KDDI Corporation has integrated RevComm's cutting-edge AI technology, specifically MiiTel RecPod and MiiTel Meetings, into its corporate sales division. This implementation aims to enhance the performance of approximately 650 sales team members within KDDI's Business Design Department.

RevComm, headquartered in Shibuya, Tokyo, offers these AI solutions designed to analyze face-to-face and web meetings. By leveraging these tools, the company intends to achieve automated summarization of business discussions, consolidate customer feedback, and ultimately improve the quality of sales interactions. MiiTel's voice analysis capabilities allow for comprehensive management of conversation data from various communication venues, ensuring that both face-to-face meetings and online discussions are effectively captured and utilized.

The accumulated data from MiiTel will automatically generate summaries tailored for internal uses, such as daily reports and meeting minutes, seamlessly integrating with KDDI’s in-house systems. This integration enables the sales team to enhance their proposals while simultaneously fostering product improvement and marketing strategies. Through the implementation of MiiTel RecPod and MiiTel Meetings, KDDI is poised to extract relevant customer insights and utilize them for product development and enhancement.

Insights from KDDI Leadership



Hideo Takagi, Vice Director of KDDI's Business Design Department, remarked on the significance of this integration. He stated that enhancing the sales team's dynamics and communication capabilities is crucial for KDDI's transformation into a value proposition-oriented sales organization. By utilizing MiiTel, KDDI can capture both in-person and online communications which streamline operations and support the growth of sales team members through the evolving tool.

The continual evolution of MiiTel is seen as an asset for developing the workforce, allowing KDDI to absorb the Voice of Customer (VOC) data and use it for product improvement and marketing initiatives. Takagi expressed optimism for the tool's role in fostering sustainable growth of their sales organization.

RevComm's Vision



In reflecting on this partnership, Masashi Aida, CEO of RevComm, expressed gratitude for KDDI's adoption of the MiiTel AI technology. He highlights that the platform has aided various companies in enhancing their digital transformation (DX) and utilizing AI more effectively. The positive feedback the company has received indicates that MiiTel significantly alters sales strategies and accelerates DX initiatives.

Aida continued by emphasizing that the collaboration with KDDI sets the groundwork for accumulating and employing voice communication data across all sales discussions. This could lead to significant improvements not just in sales efficiency but also in product development and marketing, using the insights generated directly from customer interactions. The advent of generative AI alongside MiiTel also opens doors for businesses to create bespoke models based on their unique voice data, positioning voice as a valuable asset for maintaining a competitive edge.

At RevComm, the mission remains consistent: 'Reinvent communication and create a society where people care for one another.' The company strives to enhance the value provided by the MiiTel brand and contribute to the sales growth, productivity improvements, and work style reforms of more enterprises.

About RevComm



Founded on the principles of solving communication challenges through advanced voice technologies and AI, RevComm is setting new standards in the corporate communication landscape. With successful products like MiiTel RecPod, MiiTel Meetings, and MiiTel Phone, the company remains focused on creating big data solutions for conversations across all formats. Recently, RevComm has been recognized as the only Asian company to be featured in Forbes' AI 50 for 2023 and was ranked first in Deloitte Tohmatsu Group’s Technology Fast 50 Japan.

As RevComm continues to innovate, its impact on the future of sales and corporate communication remains substantial, showcasing the transformative power of AI in today’s business world.


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Topics Business Technology)

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