Level AI Recognized for Excellence in Customer Experience Technology by CMP Research

Level AI's Recognition on CMP Research Prism

In an exciting announcement, Level AI has been officially recognized as a pioneering provider in its field by CMP Research, a respected entity known for its thorough assessments of technology solutions. This is a significant achievement that showcases Level AI's commitment to helping businesses enhance their customer interactions through advanced technology.

CMP Research has developed the CMP Research Prism, an elite framework that evaluates various technology solutions, focusing on both Automated Quality Assurance/Quality Management (QA/QM) and Customer Analytics. In total, 22 solution providers were analyzed for QA/QM, while 19 were considered for Customer Analytics. The analysis segmented these providers into categories such as pioneering, leading, core performing, upcoming, and emerging based on comprehensive criteria.

Ashish Nagar, the CEO of Level AI, expressed his enthusiasm about this acknowledgment. He stated, "Achieving pioneer status in both Quality Assurance and Customer Analytics is a powerful validation of our strategic vision to deliver human-quality AI for every customer interaction." Level AI's approach aims to integrate various disciplines under a single intelligence layer, allowing brands to automate QA operations driven by real-time customer insights. This integration is designed to turn raw customer data into a catalyst for continuous improvement, customer loyalty, and business growth.

Nicole Kyle, Managing Director of CMP Research, emphasized the necessity of reliable sources for technology leaders in today's crowded market, stating, "With the crowded technology landscape, customer contact leaders need a reliable source to guide their technology decisions." The CMP Research Prism serves as a valuable tool for decision-makers in customer contact and customer experience (CX) technology sectors, offering insights that can shape informed investment choices.

The CMP Research Prism is a unique assessment framework tailored specifically for customer contact and CX executives, a crucial resource that aids them in navigating the complexities of the market. This tool not only differentiates various solution providers but also helps customer contact leaders make informed decisions that safeguard their technology investments for the future.

The assessments are updated semi-annually, ensuring that leaders in customer contact technology always have the latest information available. Upcoming evaluations will include chatbots, virtual agents, and other innovative technologies in the field.

This recognition from CMP Research reaffirms Level AI's position at the forefront of the industry in customer experience technology, solidifying its role in assisting businesses to optimize their technology investments more strategically. Businesses seeking to capitalize on innovative technologies will undoubtedly find a trusted partner in Level AI, whose focus on delivering superior customer service aligns with their goals of enhancing customer satisfaction.

For those interested in exploring the capabilities of Level AI further, a personalized demo is offered, allowing potential clients to witness firsthand the advantages this technology can bring to their operations. Additionally, a full summary of the CMP Research Prism report is available for download for anyone looking for deeper insights into the current landscape of Automated QA/QM and Customer Analytics.

About CMP Research

CMP Research is a division of Customer Management Practice, dedicated to empowering customer contact executives. They provide independent analysis and research that aids decision-making in a rapidly evolving landscape. Their innovative solutions and collaborative approaches enable organizations to navigate challenges while enhancing their customer management practices.

For more information on CMP Research and their work, please visit their official website.