Tech Touch Integrated into Linkit® Business Chat Service, Enhancing User Experience
In an exciting development within the realm of digital communication tools, Tech Touch, a leading provider of digital adoption platforms, has been officially integrated into ACCESS’s Linkit® business chat service. This partnership comes after the successful adoption of Linkit® among more than 5,000 companies, establishing it as a reliable communication solution in today's fast-paced business environment.
ACCESS, headquartered in Chiyoda, Tokyo, has developed sophisticated IT solutions rooted in mobile and network software technologies. With over 1.5 billion devices using their solutions, they have built a strong reputation in the industry. However, they faced challenges regarding the transition rates from trial to formal contracts and retaining users post-implementation. To tackle these issues, they introduced Tech Touch, an intuitive no-code platform that enables users to create and display navigation aids directly on their screens.
The integration of Tech Touch allows for the initial setup guide of Linkit® to pop up, providing supplementary explanations for points that may confuse users. This assists in promoting user retention and encourages self-resolution of issues, thereby enhancing the overall user experience.
The user guidance system functions as a portal that leads users through the necessary setups when they start using Linkit®. It gradually instructs users on input methods and highlights crucial points with additional clarifications. Even if users encounter errors, Tech Touch offers solutions that enable them to fix problems independently, fostering a self-sufficient approach to troubleshooting.
During the search for a Digital Adoption Platform (DAP) that would empower users to resolve issues on their own, Tech Touch was recognized for its easy implementation of operational guides without the need for coding. The robust support system provided during the trial phase and advice on effective navigation setup were also critical factors leading to its adoption.
Takahiro Yatase, Deputy General Manager of the Service Development Division at ACCESS, expressed gratitude for the detailed discussions during the kickoff meeting, where the challenges faced by ACCESS were thoroughly understood. This understanding facilitated the successful integration of their aspirations into Tech Touch’s offerings. Since going live, ACCESS has continued to receive innovative suggestions based on case studies from other companies, with fresh guidance being added regularly.
Furthermore, Yatase highlighted how Tech Touch allows non-engineers in customer support to implement detailed adjustments that would otherwise incur high costs if handled by engineers. This capability has significantly reduced the number of inquiries, allowing support staff to focus on quality assurance tasks, ultimately enhancing service quality.
As ACCESS looks ahead, they aim to expand the application of Tech Touch beyond the Linkit® chat service to other products within their ecosystem such as Linkit® Maps and Linkit® Area Exploration. They are committed to creating pathways through Tech Touch that will accelerate business growth for their customers.
Linkit® is designed to provide high-quality communication in secure environments, featuring admin-controlled registration, visibility of organizational affiliations, and functionalities tailored for corporate needs, such as file-sharing capabilities. This addresses challenges posed by conventional communication tools like telephone and email, ultimately speeding up decision-making processes in business.
Learn more about Linkit®
Tech Touch stands out as a no-code platform that simplifies the creation and implementation of operational guides, thereby lightening the load for system administrators while facilitating a seamless user experience. With its intuitive guides and detailed user behavior analyses, it supports problem resolution for users ranging from large corporations to startups and public organizations, boasting over 8 million users as of May 2025 and holding the number one market share in Japan. Having received multiple awards, including the Good Design Award, and being recognized as a J-Startup by the Ministry of Economy, Trade and Industry, Tech Touch is at the forefront of advancing Japan’s digital transformation and customer experience initiatives.
CEO: Chuu Nakanishi
Location: PMO Ginza II, 5F, 8-17-1 Ginza, Chuo-ku, Tokyo, 104-0061
Services: Development and provision of the digital adoption platform 'Tech Touch' and data strategy AI agent 'AI Central Voice'.
Website: Tech Touch Website
Media URL: Tech Touch Media
Note: All product names are trademarks or registered trademarks of their respective companies.
The ACCESS group and its logo, Linkit®, and Linkit® logo are registered trademarks or trademarks in Japan, the United States, and other countries.
The Journey to Implementation
ACCESS, headquartered in Chiyoda, Tokyo, has developed sophisticated IT solutions rooted in mobile and network software technologies. With over 1.5 billion devices using their solutions, they have built a strong reputation in the industry. However, they faced challenges regarding the transition rates from trial to formal contracts and retaining users post-implementation. To tackle these issues, they introduced Tech Touch, an intuitive no-code platform that enables users to create and display navigation aids directly on their screens.
The integration of Tech Touch allows for the initial setup guide of Linkit® to pop up, providing supplementary explanations for points that may confuse users. This assists in promoting user retention and encourages self-resolution of issues, thereby enhancing the overall user experience.
How Tech Touch Works
The user guidance system functions as a portal that leads users through the necessary setups when they start using Linkit®. It gradually instructs users on input methods and highlights crucial points with additional clarifications. Even if users encounter errors, Tech Touch offers solutions that enable them to fix problems independently, fostering a self-sufficient approach to troubleshooting.
Key Factors for Adoption
During the search for a Digital Adoption Platform (DAP) that would empower users to resolve issues on their own, Tech Touch was recognized for its easy implementation of operational guides without the need for coding. The robust support system provided during the trial phase and advice on effective navigation setup were also critical factors leading to its adoption.
Feedback from ACCESS
Takahiro Yatase, Deputy General Manager of the Service Development Division at ACCESS, expressed gratitude for the detailed discussions during the kickoff meeting, where the challenges faced by ACCESS were thoroughly understood. This understanding facilitated the successful integration of their aspirations into Tech Touch’s offerings. Since going live, ACCESS has continued to receive innovative suggestions based on case studies from other companies, with fresh guidance being added regularly.
Furthermore, Yatase highlighted how Tech Touch allows non-engineers in customer support to implement detailed adjustments that would otherwise incur high costs if handled by engineers. This capability has significantly reduced the number of inquiries, allowing support staff to focus on quality assurance tasks, ultimately enhancing service quality.
Future Plans
As ACCESS looks ahead, they aim to expand the application of Tech Touch beyond the Linkit® chat service to other products within their ecosystem such as Linkit® Maps and Linkit® Area Exploration. They are committed to creating pathways through Tech Touch that will accelerate business growth for their customers.
Overview of Linkit® Business Chat Service
Linkit® is designed to provide high-quality communication in secure environments, featuring admin-controlled registration, visibility of organizational affiliations, and functionalities tailored for corporate needs, such as file-sharing capabilities. This addresses challenges posed by conventional communication tools like telephone and email, ultimately speeding up decision-making processes in business.
Learn more about Linkit®
Understanding Tech Touch
Tech Touch stands out as a no-code platform that simplifies the creation and implementation of operational guides, thereby lightening the load for system administrators while facilitating a seamless user experience. With its intuitive guides and detailed user behavior analyses, it supports problem resolution for users ranging from large corporations to startups and public organizations, boasting over 8 million users as of May 2025 and holding the number one market share in Japan. Having received multiple awards, including the Good Design Award, and being recognized as a J-Startup by the Ministry of Economy, Trade and Industry, Tech Touch is at the forefront of advancing Japan’s digital transformation and customer experience initiatives.
- - Company Information for Tech Touch, Inc.
CEO: Chuu Nakanishi
Location: PMO Ginza II, 5F, 8-17-1 Ginza, Chuo-ku, Tokyo, 104-0061
Services: Development and provision of the digital adoption platform 'Tech Touch' and data strategy AI agent 'AI Central Voice'.
Website: Tech Touch Website
Media URL: Tech Touch Media
Note: All product names are trademarks or registered trademarks of their respective companies.
The ACCESS group and its logo, Linkit®, and Linkit® logo are registered trademarks or trademarks in Japan, the United States, and other countries.
Topics Consumer Products & Retail）
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