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Infosys Introduces Agentic AI Foundry

On May 28, 2025, Infosys—a leading name in digital services and consulting—announced the launch of its innovative Agentic AI Foundry, a groundbreaking initiative designed to accelerate the development and deployment of production-grade AI agents across various industries. This new offering is a core component of Infosys' suite titled Topaz™, which integrates AI solutions to enhance operational efficiency and drive strategic decision-making for enterprises.

Transforming Businesses through AI

The Agentic AI Foundry aims to bridge the gap between companies and AI technology, providing a clear roadmap for organizations to responsibly incorporate AI agents into their practices. By embracing AI, companies can improve the speed of their decision-making processes, enhance customer experiences, and boost overall productivity. The Foundry is equipped with a comprehensive toolkit that includes reusable components and pre-built agents tailored for both horizontal and vertical applications.

Key Features of the Foundry

1. Seamless Integration: Organizations can plug AI agents into existing in-house systems or third-party platforms, drastically reducing implementation timelines and simplifying the deployment process.
2. Customizable Solutions: Beyond integrating pre-built agents, the Foundry allows businesses to develop their own agents tailored to their specific operational needs.
3. Open Architecture: This feature helps avoid technology lock-in, ensuring that enterprises maintain flexibility amidst rapid advancements in AI technology.
4. Interoperability and Cost Efficiency: The Foundry’s design promotes sustainable investment, enabling cost-effective scaling of AI capabilities while adhering to ethical practices.

Real-World Impact

Infosys has already demonstrated the potential of the Agentic AI Foundry through successful implementations across various sectors. For a prominent technology client, a continuous learning deep research agent was deployed that dramatically reduced support resolution times by up to 50%, while improving customer satisfaction by 24%. In a different scenario, a leading service provider used AI agents to automate intensive audit processes, significantly enhancing the integrity of financial records.

Internally Driven Innovation

Infosys itself is embracing an AI-first strategy by embedding these AI capabilities into its operations, which has significantly improved efficiency. For instance, the implementation of a multi-agent invoice automation system within its finance team increased productivity by over 50%, leading to substantial cost savings and improved operational efficiency.

Commentary from Industry Leaders

Phil Fersht, CEO and Chief Analyst of HFS Research, highlighted the pivotal role of AI in reshaping IT and business services. He stated that Infosys's Agentic AI approach is crucial for companies facing the pressures of integrating advanced capabilities into their operational experiences.

Balakrishna D. R. (Bali), the Executive Vice President and Global Services Head for AI and Industry Verticals at Infosys, emphasizes that the future of innovation lies in implementing AI responsibly. He believes the Agentic AI Foundry is critical in providing a structured and ethical pathway for companies willing to explore AI's true potential.

About Infosys

Infosys is recognized as a trailblazer in offering next-generation digital services and consulting. The company operates with a workforce of over 300,000 professionals dedicated to enhancing human potential and assisting businesses in over 56 countries with their digital transitions. With decades of experience, Infosys aims to empower businesses through its AI-first approach and sustainable operational practices.

For more information, visit Infosys.