RevComm's MiiTel Synapse
2025-07-09 06:38:22

RevComm Unveils New Service 'MiiTel Synapse' for Enhanced Business Communication

RevComm Introduces 'MiiTel Synapse'



RevComm, a Tokyo-based company led by CEO Takeshi Aida, has announced the launch of its new service, 'MiiTel Synapse'. This innovative platform aims to revolutionize business communications by integrating various AI-driven tools within its MiiTel product suite, which includes MiiTel Phone, Call Center, Meetings, and RecPod.

What is 'MiiTel Synapse'?



'MiiTel Synapse' is a cutting-edge voice AI platform that combines two key components: MiiTel Synapse Copilot and MiiTel Synapse Agent. The platform is designed to improve decision-making and maximize outcomes across various business scenarios, including sales, customer support, one-on-one discussions, and management meetings. By seamlessly integrating application and data layers, RevComm aims to accelerate innovation in the voice AI domain globally.

Overview of MiiTel's Voice AI Journey



Since the introduction of MiiTel Phone in October 2018, RevComm has been on a mission to enhance communication efficiency. The company has developed a range of applications, including MiiTel Call Center, MiiTel Meetings, and MiiTel RecPod, all focused on conversation visualization and analysis. By sharing successful patterns of customer satisfaction and sales activities internally, RevComm significantly contributes to improving productivity. In response to the rapid advancement of generative AI, new functions like conversation coaching and AI questioning capabilities have been incorporated since 2023, expanding the service to leverage big data in all areas of communication.

Features of 'MiiTel Synapse'



1. MiiTel Synapse Copilot

The Copilot functions as a comprehensive assistant that collects and analyzes internal and external conversations across all channels, including telephony, web meetings, and face-to-face interactions. Key features include:
  • - Centralized Management: Aggregates insights from various sales activities, client meetings, and follow-ups, streamlining sales processes.
  • - Voice of Customer (VoC) Analysis: Transitions decision-making from product-based to customer-oriented by utilizing feedback efficiently.
  • - AI-Powered Proposals: Enables sales representatives to generate customized approaches and documentation quickly, enhancing efficiency.
  • - Management Visibility: Allows managers to track team progress and evaluate skills easily, fostering a better understanding of market needs.

As showcased in MiiTel user companies, the manual process of accumulating and analyzing conversations is replaced with automated VoC analysis, facilitating a market-driven business model transformation.

2. MiiTel Synapse Agent

This service automates customer interactions through a voice-specialized AI agent. Its highlights include:
  • - Initial Response Automation: Manages inbound and outbound inquiries accurately, ensuring seamless transition to human agents when necessary.
  • - High-Quality Response Generation: Utilizes internal knowledge and past FAQs to provide precise answers, adapting to diverse customer inquiries without relying on rigid scripts.
  • - Training and Education: The AI assesses response skills and gives tailored feedback, supporting professional growth in customer service.

Future Outlook



Looking ahead, 'MiiTel Synapse Copilot' will evolve into a next-generation business assistant that leverages diverse customer communication data across various platforms. Future integrations could include direct links to existing systems like Salesforce and multi-agent functionalities for advanced operations. RevComm envisions significant enhancements in customer interactions, ultimately cutting operational costs while improving overall productivity.

CEO Takeshi Aida's Vision



Takeshi Aida remarked, "2025 is predicted to be the year of the AI agent, with the AI voice market expected to grow at a steady 20% annual rate until 2030. Generative AI is set to evolve exponentially, making it imperative for companies to accumulate and reuse their information effectively for the future. We are proud to introduce 'MiiTel Synapse' at this pivotal moment. It’s a groundbreaking voice AI platform made in Japan designed to provide one-stop services by crossing application layers and data ecosystems. We believe this will significantly accelerate data utilization, creating a remarkable impact on management and operations."

RevComm is committed to its mission to reinvent communication and contribute to productivity improvements for organizations worldwide, from private companies to government agencies.

About RevComm


RevComm, based in Shibuya, Tokyo, develops AI-driven voice solutions for various communication challenges. The company has been recognized internationally for its innovation, including selections for the Forbes AI 50 2023 and receiving the Deloitte Tohmatsu Technology Fast 50 2022 Japan award. With a focus on enhancing communication at every touchpoint, RevComm continues to push boundaries in voice technology.

  • - Company Name: RevComm
  • - Location: 1-3-9 Shibuya, Shibuya-ku, Tokyo, 150-0002
  • - CEO: Takeshi Aida
  • - Business Focus: Developing AI and voice software and databases
  • - Website: RevComm


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Topics Business Technology)

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