Florida Power & Light Company Celebrated for Excellence in Reliability and Customer Value
In a significant achievement, Florida Power & Light Company (FPL) has been awarded the 2025 ReliabilityOne® National Reliability Award by PA Consulting. This prestigious recognition is attributed to FPL's outstanding commitment to service reliability for over six million customer accounts statewide. Additionally, the company was honored with the National Reliability Value Award for its efforts to keep customer bills low while making essential investments in its electric grid to cater to both current and future energy demands.
The growth of FPL's reputation within the industry speaks volumes about the effectiveness of their operations and their dedication to continuous improvement. With their proactive strategies to enhance system reliability, FPL has achieved remarkable metrics that significantly exceed national averages. Over the last two decades, the utility has reported a 40% improvement in overall system reliability, currently outperforming the national average in service quality by 59%.
Mike Jarro, Vice President of Power Delivery at FPL, expressed pride in the company's latest achievements, stating, "This recognition reflects our team's unwavering commitment to delivering the reliable service our customers depend on every single day. Our investments in smart grid technology and infrastructure resilience ensure Florida families and businesses have electricity when they need it most and enable us to restore service quickly after storms." His sentiment captures FPL's proactive stance in the face of challenges presented by Florida's growing population.
Derek HasBrouck, the ReliabilityOne® Program Director at PA Consulting, highlighted the significance of the award: "Since its inception 25 years ago, PA Consulting's ReliabilityOne® program has identified and honored industry-leading utilities." He pointed out that FPL stands out as one of the few organizations that exemplify reliability in service delivery and customer experience.
This recent accolade marks the eighth time in eleven years that FPL has been recognized with the ReliabilityOne® National Reliability Award, reflecting a sustained dedication to service excellence. It is also noteworthy that this is the inaugural year the utility has received the Reliability Value Award, emphasizing their competitive edge in offering customer value alongside reliability.
As America’s largest electric utility, FPL operates with an ethos focused on providing clean, affordable, and reliable electricity, serving approximately 12 million people. Its operations are grounded in sustainability, aligning with their goal of offering one of the cleanest and most efficient power generation systems in the United States.
FPL operates as a subsidiary of NextEra Energy, Inc., recognized globally for its commitment to clean energy and sustainable practices. As they continue to strive for improvements in service and reliability, Florida Power & Light Company sets a benchmark within the electric utility industry, symbolizing the transparency and effectiveness expected by their customer base.
The growth of FPL's reputation within the industry speaks volumes about the effectiveness of their operations and their dedication to continuous improvement. With their proactive strategies to enhance system reliability, FPL has achieved remarkable metrics that significantly exceed national averages. Over the last two decades, the utility has reported a 40% improvement in overall system reliability, currently outperforming the national average in service quality by 59%.
Key Metrics of Success
- - An impressive 82% of FPL's main power lines have been fortified, ensuring robust service for critical infrastructures, including hospitals and 911 call centers.
- - Furthermore, 96% of their transmission structures now consist of durable materials, such as steel or concrete.
- - Since 2019, more than 3,200 projects under the Storm Secure Underground Program have been initiated to move neighborhood power lines underground, enhancing resilience against weather-related outages.
- - The installation of 227,000 intelligent devices across the grid has played a pivotal role in preventing outages and drastically reducing downtime, avoiding around 15 million customer outages since 2011.
Mike Jarro, Vice President of Power Delivery at FPL, expressed pride in the company's latest achievements, stating, "This recognition reflects our team's unwavering commitment to delivering the reliable service our customers depend on every single day. Our investments in smart grid technology and infrastructure resilience ensure Florida families and businesses have electricity when they need it most and enable us to restore service quickly after storms." His sentiment captures FPL's proactive stance in the face of challenges presented by Florida's growing population.
Derek HasBrouck, the ReliabilityOne® Program Director at PA Consulting, highlighted the significance of the award: "Since its inception 25 years ago, PA Consulting's ReliabilityOne® program has identified and honored industry-leading utilities." He pointed out that FPL stands out as one of the few organizations that exemplify reliability in service delivery and customer experience.
Continuous Commitment to Excellence
This recent accolade marks the eighth time in eleven years that FPL has been recognized with the ReliabilityOne® National Reliability Award, reflecting a sustained dedication to service excellence. It is also noteworthy that this is the inaugural year the utility has received the Reliability Value Award, emphasizing their competitive edge in offering customer value alongside reliability.
As America’s largest electric utility, FPL operates with an ethos focused on providing clean, affordable, and reliable electricity, serving approximately 12 million people. Its operations are grounded in sustainability, aligning with their goal of offering one of the cleanest and most efficient power generation systems in the United States.
FPL operates as a subsidiary of NextEra Energy, Inc., recognized globally for its commitment to clean energy and sustainable practices. As they continue to strive for improvements in service and reliability, Florida Power & Light Company sets a benchmark within the electric utility industry, symbolizing the transparency and effectiveness expected by their customer base.
Topics Energy）
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