#USA #Data Breach #Portland #member information #Jackson Care Connect

Jackson Care Connect Reports Data Event

On December 26, 2025, Jackson Care Connect, a health care organization based in Portland, Oregon, announced a serious incident involving unauthorized access to member data. The situation came to light around October 27, 2025, when it was discovered that certain individuals had viewed member information without any form of consent.

What Data Was Exposed?

The data that may have been compromised includes several key personal details of members:

• - First and Last Name: Basic identification details.
• - Date of Birth: Used often for verification purposes.
• - Health Plan Information: Details of the members' insurance coverage.
• - Medicaid and Medicare ID Numbers: Identifiers for health care services.
• - Primary Care Provider Office: The health care facility associated with the member.

Importantly, the organization confirmed that sensitive data such as Social Security numbers or financial details were not viewed during this incident. However, there is concern that some of the accessed data could be employed to generate fraudulent insurance claims. Jackson Care Connect takes this issue seriously and has reassured its members that they will not incur any charges for health care services related to these fraudulent activities.

Member Advisory: What to Do Next?

To safeguard against potential misuse of their information, members may soon receive letters from Jackson Care Connect detailing health care services they should have obtained. It’s paramount that members review these letters carefully and notify Jackson Care Connect if any discrepancies arise.

Credit Monitoring Recommendations

Though Jackson Care Connect believes that the unauthorized access poses limited risk of financial fraud, they urge members to be vigilant in monitoring their financial accounts for any signs of unusual activity. To provide an extra layer of security, members can obtain free annual credit reports to check for any potential irregularities. Members can do this through the website annualcreditreport.com or by contacting the following credit agencies:

• - TransUnion: 877-322-8228
• - Experian: 888-397-3742
• - Equifax: 866-349-5191

Jackson Care Connect's Contact Information

For any questions or concerns related to this incident, members are encouraged to reach out directly to Jackson Care Connect. They can call toll-free at 888-367-0355, available from 9 AM to 9 PM Eastern Time on weekdays, excluding major U.S. holidays.

Conclusion

The unauthorized access incident at Jackson Care Connect raises important questions about data security and member privacy in the healthcare sector. It serves as a crucial reminder for both the organization and its members to exercise caution in protecting sensitive information. Jackson Care Connect continues to monitor the situation and is committed to transparency and member support during this challenging time.