Santa Clara Family Health Plan Enhances Digital Communication with Ushur Partnership Renewal

The Santa Clara Family Health Plan (SCFHP) has announced the renewal of its partnership with Ushur, Inc., a leader in Customer Experience Automation™. This collaboration aims to enhance communication and engagement with SCFHP members through targeted text messaging solutions. SCFHP, serving as the local Medi-Cal managed care plan in Santa Clara County, is dedicated to optimizing the healthcare experience for its members.

A Commitment to Quality Healthcare

The renewal of this partnership underscores SCFHP’s commitment to delivering the highest quality of service. As Christine Turner, the Chief Operating Officer of SCFHP, remarked, "Santa Clara Family Health Plan values its renewed collaboration with Ushur as we work to increase our direct communication and engagement with our members." The partnership, which began in 2023, has already facilitated communication with thousands of members, enabling them to connect more conveniently via text.

This initiative showcases the potential of innovative technology to enhance health outcomes. Ushur has developed solutions that allow SCFHP members to receive crucial updates on health coverage renewals, wellness check-ups, and available educational programs directly to their mobile devices in their preferred language. The direct texting feature ensures that members remain informed and engaged with their healthcare options.

Enhancing Member Experience through Technology

In addition to text messaging, Ushur provides the Invisible App, which allows SCFHP to improve service delivery through a user-friendly interface. This app enables members to complete necessary forms and provide personal health information securely and conveniently. This approach symbolizes a shift towards a more digital communication framework in healthcare, enhancing availability and access for members.

Ushur’s technology is HIPAA-compliant, which reassures members that their data privacy is a priority. CEO Simha Sadasiva shared, "Over the past two years, our partnership with Santa Clara Family Health Plan has exemplified how secure, digital-first engagement can meaningfully improve care outcomes." Together, the organizations aim to address care gaps and foster healthier lives in the Santa Clara County area.

SCFHP's Commitment to Community Health

Since its inception in 1997, SCFHP has been devoted to providing equitable, high-quality healthcare for everyone in Santa Clara County. Serving over 295,000 individuals through Medi-Cal and Medicare plans, the health plan partners with local providers and community organizations. It places a strong emphasis on integrity and exceptional service while striving to create better health opportunities for its members.

The SCFHP-Ushur partnership represents a forward-thinking approach to healthcare communication. By leveraging text messaging capabilities and digital solutions, SCFHP can build stronger connections with members, improve the overall health experience, and promote proactive engagement with health resources.

This renewed collaboration is set to further bridge the gap between healthcare services and the members who rely on them, paving the way for more accessible and effective healthcare solutions in the region. For further details about SCFHP, visit www.scfhp.com and for Ushur, the details can be found at www.ushur.com