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Bridging the AI Gap with TUNAG AX

In an era where artificial intelligence has the potential to transform workplaces, the launch of Stamen's new AI platform, TUNAG AX, signifies a substantial step toward bridging the disparity in AI adoption across various industries. Stamen, a company based in Nagoya, Japan, known for their employee experience platform, TUNAG, is committed to solving the AI gap heightened by a lack of specialized talent and security concerns. Set to launch on July 1, 2026, the TUNAG AX platform is positioned as a Business Process as a Service (BPaaS), designed to streamline AI automation for businesses of all sizes.

Understanding the AI Gap

The ongoing issue of AI adoption disparity can be attributed to factors such as insufficient specialized staff and apprehensions surrounding data security. A recent survey from Nomura Research Institute indicated that while 71.5% of specialized service industries permit the use of generative AI in workplaces, frontline industries lag severely. For instance, only 35.7% in retail and wholesale, and 45.4% in manufacturing have incorporated AI tools into their processes.

The rise of generative AI in late 2022 has only exacerbated these inequalities. Businesses have expressed challenges, voicing concerns over the inability to implement AI due to security risks associated with sensitive internal data and a shortage of IT personnel capable of customizing AI tools for specific business needs. Thus, a significant number of companies find themselves stuck, unable to formulate AI policies or leverage available technologies effectively.

The impetus for developing TUNAG AX stems from the need to empower businesses to automate tasks without requiring expert knowledge in AI. The platform allows users to convey their automation requirements simply, while Stamen handles the intricate details, ensuring that even organizations lacking specialized personnel can successfully deploy AI solutions within their operations.

Key Features of TUNAG AX

1. Comprehensive Design and Implementation Support

One of the pivotal advantages of TUNAG AX is its all-encompassing support. Unlike standard AI tools that necessitate users to design workflows and create prompts independently, Stamen’s expertise comes into play at every stage, from task automation design to infrastructure implementation and prompt tuning. With access to a host of templates covering high-priority business processes, organizations can integrate AI automation rapidly and cost-effectively.

Examples of automation use cases include:

• - Auto-generating user accounts across connected systems triggered by HR systems.
• - Automating subsequent approvals and processing related to expense claims based on project approvals.
• - Sending anniversary recognition messages and reminders for license renewals automatically.
• - Notifying stakeholders automatically of submissions processed through external systems.
• - Extracting significant internal news and distributing it as a digest company-wide.

2. Enhanced Internal Inquiry Management

TUNAG AX also introduces an AI-enabled system for managing internal queries. By training AI on company regulations, procedural guidelines, and previous announcements, it allows employees to obtain instant answers to routine inquiries, significantly reducing the workload on HR and administrative departments faced with repetitive questions. Furthermore, this AI response system can assist new employees or interns who might feel hesitant to ask questions, facilitating quicker integration into the workplace.

3. Secure, Domestic AI Infrastructure

With security as a cornerstone, TUNAG AX operates on a private AI infrastructure built on AWS within Japan. This model guarantees that all customer data remains domestic, alleviating concerns associated with external AI models learning from proprietary information. Stamen adheres strictly to data safety standards, possessing ISMS certification (ISO/IEC 27001), thereby creating a secure AI environment that businesses can trust. Organizations without current AI policies can expect to have a sanctioned, safe AI setup rolled out within approximately one month, while also diminishing risks tied to unauthorized use of AI outside official channels.

Synergy with TUNAG

While TUNAG AX functions effectively on its own, its full potential is unlocked when paired with TUNAG. The platform offers rich insights by intertwining operational data from sales and attendance with behavior data amassed by TUNAG from internal communications, event participation, and feedback cards. This allows for comprehensive analyses that can enhance organizational understanding of employee engagement and operational efficiency.

Anticipated Benefits from Implementation

1. Reduced inquiry handling times in administrative departments (HR, General Affairs, Information Systems)
2. Task automation realized without depleting internal engineering resources
3. Quick establishment of a secure, proprietary AI framework ensuring compliance
4. Improved retention rates for frontline staff owing to consistent onboarding practices
5. Enhanced employee engagement as AI integrates seamlessly into everyday workflows

Limited-Time Campaign Announcement

To celebrate the launch, Stamen is offering a limited-time promotion, providing a 50% discount on initial fees for companies that apply between July 1st and August 31st, 2026. This offer applies to all new applications for TUNAG AX, including those from existing TUNAG clients.

Developer’s Insights

Atsushi Hayashida, Head Of AI Strategy at Stamen, shared insights into the significance of this initiative. He emphasized that the core challenge in adopting major AI tools lies not in technology itself but in the lack of 'translators'—professionals who can connect advanced AI capabilities to practical business needs.

“Through TUNAG AX, we aim to shoulder the responsibility of serving as that translator, allowing businesses to express their automation ambitions without the need for technical expertise,” he stated. “By eradicating barriers, we strive to make AI accessible across all industries.”

Company Overview

Founded in 2016, Stamen is on a mission to deliver joy and happiness to as many people as possible. With a successful IPO in December 2020, their product lineup includes TUNAG and other innovative tools for asset management. With a growing workforce and a commitment to AI development, Stamen continues to shape the future of workplace productivity and employee experience.