#Japan #Tokyo #Cloud Communication #Vonage #CT-e1/SaaS

New Cloud-Based CTI Service CT-e1/SaaS Now Supports Vonage SIP Trunking

Comdesign's Cloud-Based CTI Service Integrates with Vonage SIP Trunking

In response to the growing demand for global communication in the business landscape, Comdesign Inc. has announced its cloud-based contact center solution, CT-e1/SaaS, is now compatible with Vonage Japan's SIP Trunking. This integration provides businesses with the capability to utilize a global range of phone numbers through an efficient, scalable communication channel.

Understanding the Need for Global Communication

As companies expand globally, the need for seamless, cross-border communication channels in contact centers has become more pressing. Traditional telephone channels often encounter difficulties due to regulatory requirements and the limitations of physical infrastructure in different countries. The collaboration between CT-e1/SaaS and Vonage SIP Trunking addresses these challenges by enabling the use of over 65 international phone numbers through a cloud-based solution, allowing contact centers to operate efficiently on a global scale.

The integration eliminates the complexities previously associated with international call handling, empowering contact centers to easily adapt their operations to offshore requirements. As a result, businesses can now centralize their telephone operations and enhance customer experiences across various geographical locations.

Features of Vonage SIP Trunking

Vonage's SIP Trunking service stands out as an innovative voice solution that connects existing PBX systems with a global telephony network via the internet. This cloud-based service features low-latency calling through local gateways, high-security measures, and flexible scalability. Additionally, it can integrate with AI technologies for automation and voice recognition, enabling businesses to adopt low-code or no-code solutions. Setting up SIP Trunking is straightforward using Vonage's dedicated dashboard, requiring only a few clicks.

For companies aiming to optimize their voice infrastructure and expand their footprint, Vonage SIP Trunking offers a combination of flexibility and future-proofing, making it an ideal solution in today's digital matrix.

About CT-e1/SaaS

CT-e1/SaaS represents a cloud-based CTI offering from Comdesign. It provides all the benefits associated with cloud services, such as low costs and no need for dedicated hardware. Moreover, it boasts extensive features while allowing for customization tailored to individual client needs. It has been adopted by over 1,825 tenants representing more than 32,000 seats across diverse industries. For more information, please visit Comdesign's official website: Comdesign Website.

The Converged Communications Platform (CCP)

CCP is gaining traction in contact centers, serving as a telephony platform concept designed to leverage customer and communicator conversations as actionable data. This initiative, known as contact center DX, aims to improve operational efficiency and create added value. It facilitates the flexible and effortless integration of conversation data, either in voice or text format, applicable to various solutions such as text mining, conversation analysis, and automated conversation summaries.

Thanks to CCP, contact centers can pursue digital transformation initiatives without incurring high upfront costs or operational burdens.

About Vonage

Vonage stands as a global leader in the cloud communications space, delivering engagement solutions that help businesses accelerate their digital transformation efforts. By supporting personal and meaningful communication experiences across the customer and employee spectrum, Vonage enhances operational efficiency in both office and remote settings through its offerings, including UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service). Furthermore, their CPaaS (Communications Platform as a Service) provides developers with the ability to integrate video, voice, chat, messaging, AI, and authentication functionalities into existing products and systems through APIs. Vonage continues to foster innovation within the global developer community by rolling out advanced API features that enable the creation of pioneering applications, enhancing customer experiences while reforming business operations. Notably, Vonage operates as a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC), contributing significantly to the global communications platform business.

For more information about Vonage, follow their official channels:

Comdesign Inc.

Founded in 2000, Comdesign started offering its cloud-based CTI service, CT-e1/SaaS in 2008. With a self-developed architecture that boasts high scalability and a service model known as CXaaS (Customer Experience as a Service), Comdesign caters to call centers of all sizes and across various industries. The CXaaS model not only involves developing and providing cloud CTI functions but also includes expert engineering support throughout the usage phase at a flat-rate cost. For further reading, refer to the related publication, “CXaaS: A New Cloud Service Model for Leveraging IT” published by Shoei-sha.

Contact Information:
Comdesign Inc.
Contact: Kenji Terao, Sales & Marketing Group
Phone: 050-5808-5500
Email: [email protected]

Note: The names of companies and products are trademarks or registered trademarks of their respective owners. The information provided in this release is current as of the release date and may change without notice.