#Germany #Cologne #Real-Time Translation #Multilingual Support #DeepL Voice API

DeepL Launches the API Voice

DeepL, a global leader in artificial intelligence research and development, has recently announced the launch of its new API Voice. This innovative product enables developers to integrate real-time voice transcription and translation capabilities into their applications, providing enhanced multilingual support for businesses. With API Voice, companies can transmit audio and receive transcriptions in the source language, along with translations into up to five different languages.

Transforming Multilingual Support

The introduction of the DeepL Voice API aims to revolutionize how multilingual support is provided, particularly within contact centers and business process outsourcing (BPO) services. Traditionally, contact centers have faced significant challenges related to language barriers, often leading to complicated workflows and customer dissatisfaction. The DeepL Voice API simplifies this process, allowing operators to assist customers in various languages without exhausting resources to transfer calls or revert to written communication.

By integrating real-time transcription and translation into daily operations, supervisors can efficiently manage inquiries, while operators are empowered to provide immediate assistance without language limitations. The API enhances quality control activities, facilitating clearer communication and greater training opportunities for customer support teams. This reduction of misunderstandings and lengthy calls significantly contributes to an improved overall customer experience.

Gonçalo Gaiolas, Chief Product Officer of DeepL, states, "When a user interacts with a customer service agent, they often seek to resolve a significant issue. Encountering communication obstacles can lead to negative experiences. By equipping contact center teams with real-time multilingual communication tools, we can turn what may be perceived as a cost into a profit source, thanks to excellent customer service."

Benefits of Integrating DeepL Voice

The DeepL Voice API boasts several advantages for businesses:

• - Hiring Based on Skills: Companies can focus on hiring operators with industry knowledge and problem-solving skills instead of linguistic abilities alone.
• - Cost Management: By not requiring specific language proficiencies, teams can centralize assistance and reduce operational expenses, leading to more flexible coverage.
• - Reliable Coverage in Emergencies: The real-time translation feature ensures level of service during critical times when fewer operators speak specific languages.
• - Bidirectional Understanding: Agents can follow conversations with real-time audio translation alongside visual transcriptions, allowing natural and confident responses.

Enhancing Business Value and Operational Resilience

For industry leaders, the value provided by the DeepL Voice API goes beyond mere language support. Organizations can enhance their linguistic coverage without drastically changing hiring practices, quickly enter new geographical markets, and facilitate a higher volume of customer programs with the same workforce. This strategic control over customer experience, compliance, and costs is becoming increasingly crucial as operations grow.

In a significant development, DeepL is also offering a six-week early access program for voice-to-voice translation services, set to commence in mid-February. This feature will allow operators to hear audio translations while communicating in real-time with clients in their preferred languages, further enhancing customer experiences.

Availability

The DeepL Voice API is available to all DeepL API Pro customers starting from February 2, 2026. Interested businesses can explore the API documentation or reach out to the commercial team for access.

For further information regarding the DeepL Voice API, including the list of supported languages, please visit the DeepL website.

About DeepL

Founded in 2017 by CEO Jarek Kutylowski, DeepL specializes in research and AI products, creating secure and intelligent solutions for complex business challenges. Trusted by over 200,000 business customers and millions of users across 228 international markets, DeepL is recognized for its precise written and oral translations, along with improving writing quality. With over 1000 dedicated employees backed by renowned investors, the company continues to enhance its offerings beyond language services, including the upcoming launch of DeepL Agent, an autonomous AI assistant designed to transform business operations. Additional information can be found at DeepL's website.