Celebrating Excellence: 2025 ITSM Awards Winners Announced by Cireson

Cireson Announces Winners of the 2025 ITSM Awards

Cireson, known for its innovations in IT Service Management tailored for Microsoft 365, has recently revealed the winners of the 2025 Cireson ITSM Awards in a ceremony that underlines creativity, collaboration, and service excellence within the ITSM (IT Service Management) community. In its second year, the awards recognize organizations that utilize Tikit and the Cireson Service Manager Portal to optimize IT support, enrich service experiences, and drive impactful change.

Paul Sutton, co-founder of Cireson, remarked, “We created the Cireson ITSM Awards to spotlight the creativity and commitment of our customers. This year's winners are leading the way—proving that great service, smart automation, and bold ideas can transform the employee support experience.”

Winners of the 2025 Cireson ITSM Awards

Best Automation or Integration (TIE)

A2 Global Electronics: A2 Global Electronics successfully harnessed Tikit with Cireson's dedicated support to design a comprehensive quoting and tasking system that transcends geographical boundaries. Their use of Power Automate and tailored processes enhances the workflow for international quote requests while seamlessly integrating with internal systems to offer performance insights, resulting in a reliable and expedited process for sales and support teams alike.

Jake Cook, Director of Business Support at A2 Global Electronics, expressed excitement in receiving this award, attributing the achievement to a closely-knit partnership with Cireson. “This award is a direct result of a significant amount of work from both A2 and the team at Cireson to create a customized solution to our operational needs,