#Canada #Asia-Pacific #Global Excel #Sherbrooke #First Assistance

Global Excel's Acquisition of First Assistance

On July 2, 2025, Global Excel Management Inc. announced its strategic acquisition of First Assistance New Zealand Limited and its subsidiary, First Assistance Australia Pty Ltd. This deal marks a significant move for Global Excel, aiming to enhance its presence in the travel assistance and claims management sector across the Asia-Pacific region.

Strengthening Assistance Services

Phil Hibbert, CEO of Global Excel, expressed enthusiasm about the acquisition, highlighting the highly skilled team at First Assistance that will play an essential role in driving the company’s international growth strategy. “We are committed to expanding our capabilities and providing comprehensive assistance services to our customers while unlocking new market opportunities through innovative integrated solutions,” Hibbert remarked. This partnership not only aligns with Global Excel’s goals but also emphasizes their commitment to delivering customer-centric assistance solutions that effectively support individuals in times of need.

The collaboration plans to strengthen the assistance and claims management offerings in the region, paving the way for a new era of customer service excellence and growth. David Burns, the CEO of First Assistance, commented on the synergies created by this acquisition, stating, “Global Excel is a global leader in cost containment, claims management, and health risk management. By combining our talent pools, our customers will enjoy a one-stop-shop approach to assistance that provides faster and more responsive support 24/7.”

Ensuring Business Continuity

To ensure stability and continuity in existing customer relationships, the management team at First Assistance will remain in their roles. This strategy will guarantee a smooth integration of operations and alignment of teams while reinforcing established customer connections.

Global Excel is recognized as a full-service provider of global risk management solutions, particularly in healthcare. They operate alongside subsidiaries in various regions, including Canada, the USA, Mexico, Europe, Africa, and Asia. With a diverse range of services in risk mitigation, cost management, claims handling, and medical assistance, Global Excel serves over 1,800 clients across more than 90 countries worldwide. The company manages approximately 420,000 inpatient, outpatient, and non-medical cases annually, handling health benefits totaling over $2 billion each year.

The implications of this acquisition extend beyond mere expansion; they resonate with a vision of establishing a more effective and integrated assistance landscape in the Asia-Pacific region. As Global Excel continues to leverage the expertise from First Assistance, the company is expected to bolster its service offerings significantly. Together, they aim to address the unique challenges faced in the region, ensuring prompt and effective assistance for clients.

In conclusion, Global Excel's acquisition of First Assistance is a strategic move designed to amplify their operational capacity and reinforce their commitment to providing top-tier assistance services. With plans in place for a cohesive integration and the continuity of customer relationships, both companies are well-positioned to thrive and lead in the assistance services sector, promising a reliable safety net for clients globally.

For more information about Global Excel, visit globalexcel.com and discover how their comprehensive services can meet your assistance needs.