#Solasto #solaheart #Fujitsu Japan

Enhancing Service Skills Through the Data-Driven App 'solaheart'

In an era where data-driven approaches are transforming various industries, healthcare is no exception. Solasto, a leading company in healthcare, nursing, and childcare services in Japan, has developed an innovative application named 'solaheart' in collaboration with Fujitsu Japan. This application leverages voice analysis technology to improve service skills, aiming to uplift the quality of services provided in medical settings over the long term.

Service ability in medical care is crucial for creating an atmosphere of trust and comfort for patients. Traditionally, the quality of service has depended on personal experience and intuition, making it challenging to objectively evaluate or coach individuals. This aspect of service training has often been hindered by the absence of clear standards for evaluation, leading to subjective feedback that can complicate the training process.

To address these issues, solaheart has been engineered to quantify service skills through a structured, data-centric framework. This app fuses Solasto’s insights with Fujitsu Japan’s robust system development capabilities, incorporating Animmo’s voice analysis engine for detailed performance evaluations. The app offers a variety of interactive training modules, including “interpersonal role-playing” scenarios reflective of real-life medical environments and “repetitive training” exercises designed for practicing appropriate dialogue and greetings.

During the training sessions, recordings of employees’ verbal interactions are analyzed based on several factors: volume, speech rate, vocal impressions, and intonation. The results are visualized as scores, providing trainees with feedback that sheds light on specific areas for improvement. By utilizing these insights, individuals can reflect on their service interactions more objectively, making room for genuine growth.

Moreover, based on evaluation results, terrace studio, Solasto’s educational platform, recommends targeted content to help staff overcome specific weaknesses, thereby creating an effective cycle for skill enhancement. The intention is to ensure continuous professional development while improving overall service quality in healthcare settings.

Currently, solaheart is in the testing phase, validating its efficacy through controlled trials. The feedback gathered will direct future developments and enhancements of the application, with the objective of incrementally enhancing service quality and adding value to medical practices.

The foundational philosophy of Solasto revolves around kindness and compassion, embodied in their service principle