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The Evolution of AI Context at OpenText

OpenText Corporation, recognized as a global leader in secure information management for AI, announced the launch of its Cloud Editions (CE) 25.4 on October 14, 2025. This innovative release empowers organizations to unlock the value of their information securely and integrate AI into their operations by providing industry-specific, use case-driven solutions.

Transitioning from Content in Context to AI in Context

With the introduction of CE 25.4, businesses are shifting from a 'Content in Context' approach to an 'AI in Context' strategy. This transition emphasizes placing trusted data at the core of AI initiatives. By leveraging enriched and governed enterprise data across OpenText platforms, organizations can accelerate their AI adoption and enhance operational productivity.

CE 25.4 aids in discovering hidden data, transforming raw content into valuable intelligence, and curating information based on business context. According to Savinay Berry, Executive Vice President, Chief Product Officer, and Chief Technology Officer at OpenText, “We assist our customers in transitioning from the preparedness phase of information to context-specific AI, enabling safe and practical outcomes.”

Trustworthy AI-Enabled Data

CE 25.4 recognizes that effective AI relies on three crucial types of data:
1. Human-Generated Content: This includes structured and unstructured data such as files, emails, images, texts, and audio created by users.
2. Machine-Generated Content: Logs from IT monitoring, security systems, network operations, endpoints, and QA tests.
3. Inter-Enterprise Content: Data from B2B integrations, supplier networks, and business transaction flows.

According to IDC, 90% of global content is housed within the firewalls of organizations, making private data essential for effective AI deployment. A recent OpenText survey revealed that 89% of CIOs believe their AI strategies depend significantly on robust information management. By integrating all three data types into AI-driven cross-functional workflows, OpenText delivers a competitive advantage to its customers, ensuring the security of proprietary intellectual property while enabling strong AI outcomes with proper access governance.

New AI in Context Innovations with CE 25.4

OpenText's latest release introduces a suite of enhancements tailored around three guiding principles:

• - AI-Enabled: Tools and services that discover hidden data, enhance it within business contexts, and prepare it for AI use.
• - Contextual AI: AI solutions based on curated, managed data that meet industry standards.
• - Secure Management & Compliance: Advanced protection for sensitive data, IDs, and endpoints, alongside intelligent threat detection and behavioral analytics.

CE 25.4 adds new Aviator features catering to a wide range of business roles, including:

• - Policy and Compliance Management: Automated identification and updating of documents, actions, or transactions that breach compliance requirements.
• - Document Classification and Management: Auto-tagging and storing documents based on business context, archiving, and disposal according to retention rules.
• - Service Management: Enhancing service quality and reducing resolution times.
• - Quality Control: Generating QA scripts and automating user story testing.
• - Text to Code Conversion: Enabling tech-averse users to query databases easily.
• - Audit Readiness: Accelerating audit preparation by identifying document gaps.
• - Anomaly Detection: Identifying unexpected changes in supply chain transactions that signify business issues.
• - Carbon Emissions Calculation: Assisting customers in reducing emissions by aggregating data across partners and systems.

Enhanced Advisory and Support Services

To help customers maximize the value of CE 25.4, OpenText is launching a comprehensive suite of service offerings:

• - OpenText Advisory Services: Aligning stakeholders, mapping data governance, and prioritizing high-value AI initiatives based on preparedness and safety.
• - Deployment & Integration Services: Rapid implementation and seamless integration with major applications using a proven methodology.
• - Cloud & Platform Modernization Services: Streamlining legacy systems, archiving cold data, and reconstructing workloads for secure and up-to-date operations.
• - IT Process Innovation Services: Supporting improved observability, service management, and DevOps with expert guidance.
• - Cyber Resilience Services: Establishing security baselines, validating backup and recovery processes, and conducting incident response training for repeatable containment.
• - Advanced Customer Support Services (ACS): Offering tiered support services, including Extended Support, Priority Response, Premium Support, and Ultimate Care, which ensure system health through proactive support and dedicated account management.

With CE 25.4, OpenText stands at the forefront of transforming how enterprises manage data securely and effectively, ushering in a new era where AI can thrive.