#Japan #Salesforce #Chiyoda #SFSolution #FDC Corporation

FDC Corporation, based in Chiyoda, Tokyo, recently unveiled its new service, 'SFSolution'. This offering is designed to provide comprehensive support for Salesforce integrations, capitalizing on the company’s extensive experience developed over more than 25 years.

One of the key objectives of 'SFSolution' is to empower businesses in their digital transformation journey (DX) by effectively leveraging the Salesforce ecosystem. To demonstrate its capability, FDC has shared a successful case study in which they transformed their own payment processing system using Salesforce, yielding notable business improvements. The techniques and insights gained during this internal project will be instrumental in offering clients a short-term, cost-effective path to successful digital transformation.

Challenges Pre-Transformation:

Prior to Salesforce integration, FDC encountered significant setbacks due to a reliance on traditional paper-based systems for managing sales documents like quotes and invoices. On some months, over 200 documents needed processing, leading to several critical issues:

• - Delays in Approval: Remote work arrangements meant decision-makers were often unavailable, causing urgent approvals to take between 2–3 days, or even up to a week, thereby reducing the speed of business operations.
• - Information Fragmentation: Sales documentation was scattered across various tools such as Excel and existing ordering systems, resulting in poor accessibility to information and inefficient data consolidation.

These challenges prompted a thematic focus on moving away from an outdated culture of physical stamps and achieving centralized information management.

Achieving Quick Integration: Cost Optimization via No-Code Development

Following an assessment of several products, FDC opted for Salesforce based on its balanced offering of speed, affordability, and security.

• - Rapid Development: Utilizing internal knowledge, FDC maximized Salesforce’s no-code development capabilities. The timeline from requirements definition to a functioning prototype was shortened to approximately three months, and the full deployment was achieved within six months, significantly quicker than traditional development methods.
• - Cost Reduction: By choosing a cost-effective license (Platform Starter) and employing stringent operational know-how, FDC expects to reduce costs by approximately 30-40%, making it possible to implement a high-performance system whilst maximizing return on investment.

Departmental Impact Post-Integration:

Since the implementation of a Salesforce-based approval system, specific benefits have emerged across various departments:

• - Sales Department: Team members can now check approval statuses remotely, significantly accelerating decision-making. This improvement enhances customer service speed and the ability to reference historical data, thus elevating proposal quality and efficiency.
• - Accounting Department: The reliance on paper documents and multiple systems has nearly eliminated transcription errors. The centralized management and automated data integration lead to faster month-end closing and reduced operational burdens.
• - Executive Team: Enhanced real-time visibility into revenue and contract conditions fosters agile business decisions. This capability proves vital, particularly during crises like the COVID-19 pandemic, enhancing business continuity.

Overview of 'SFSolution': Salesforce Integration and Utilization Service

'SFSolution' is designed to enhance operational efficiency within companies by utilizing Salesforce technology. FDC leverages its deep expertise in implementation, customization, and operational support to provide tailored assistance for Salesforce users. The presence of certified Salesforce professionals allows for rapid, cost-effective deployment using standard functionalities while also accommodating advanced customization and integration with other systems.

Strengths of 'SFSolution'

1. Experience-Driven Hearing and Consulting: Instead of merely providing systems, FDC engages in detailed discussions to understand clients' workflows and unique challenges, proposing optimal solutions tailored to those needs.
2. Quick Implementation Expertise: FDC's qualified Salesforce experts excel at executing rapid deployments at reduced costs. The recent case study, published in this press release, exemplifies how no-code development can lead to project initiation within as little as three months.
3. Advanced Customization and Integration: Beyond standard deployment, FDC also offers extensive customization using Apex/Visualforce/Lightning, as well as API integrations with third-party systems. Support for post-implementation updates, feature additions, and manual creation ensures clients receive comprehensive, ongoing assistance.

For more details, you can visit the service page here, or download detailed materials through the contact link here.

About FDC Corporation

• - Company Name: FDC Corporation
• - Headquarters: Chiyoda, Tokyo, 2-17-18 Kanda Sudacho, Crystal Building 5F
• - CEO: Takaki Wada
• - Establishment Date: February 7, 1997
• - Business Activities: System development, consulting services, information processing services, network services, sales, and implementation of system products.
• - Website: FDC Corporation