#Japan #Tokyo #restaurant management #Fancrew #BOTTO

New Partnership Announcement

In a significant move aimed at enhancing the restaurant industry's operational efficiency, Fancrew Inc., headquartered in Chiyoda, Tokyo, has entered into a partnership with Botto Inc., based in Fukuoka. This collaboration is set to launch innovative management support services targeting restaurant businesses, thereby boosting customer satisfaction and streamlining operations.

Overview of the Partnership

The partnership between Fancrew and Botto will implement key initiatives designed to optimize restaurant management:

1. Integration of On-site Improvement Methods and Employee Activity Data

Fancrew's services, namely Fancrew CR and Fancrew MR, will collect and analyze customer satisfaction data. This will be synergized with Botto's daily employee activity reports, allowing for a comprehensive visualization of daily operations. With this data at their fingertips, restaurant managers can ensure improvement measures are effectively implemented on-site, optimizing operational efficiency and decreasing response time to customer feedback.

2. Big Data Analysis for Optimal Restaurant Improvements

The partnership will leverage big data analysis to assess the results and effectiveness of implemented operational strategies. This data-driven approach will provide restaurant managers with clear insights, thereby enhancing decision-making processes and enabling them to elevate the value of their establishments more efficiently. This comprehensive framework promises to eliminate confusion and create a conducive environment for continuous improvements in service delivery.

Future Prospects

Both companies are committed to developing services that enhance the operational value for restaurants, ensuring that they adapt and thrive in a competitive environment.

Comments from Company Leaders

Masatoshi Mizuta, CEO of Botto

Masatoshi Mizuta expressed his enthusiasm for the partnership: "Improving restaurant operations is a process that involves integrating external insights and customer feedback. At Botto, we have been committed to fostering environments that support continuous improvement through detailed employee reflections and activities. We see tremendous value in collaborating with Fancrew, whose experience and methods focus on customer feedback. Through this partnership, we aim to create a seamless connection between customer voices and on-site practices, benefiting restaurant operators in enhancing their establishment's value."

Taketo Yamaguchi, CEO of Fancrew

Taketo Yamaguchi also shared his excitement, stating, "We are thrilled to partner with Botto. Our unique patented technology analyzes voices to visualize challenges from managerial to operational levels, speeding up improvements. However, visualizing individual employee contributions has been tough. Botto's daily reporting will clarify individual challenges, supporting restaurant managers effectively. Through our collaboration, we are confident that we can robustly promote on-site enhancements for restaurants facing resource constraints."

About Fancrew

Founded in 2004, Fancrew offers web services across diverse industries aimed at improving operations, product development, and customer engagement through statistical analysis of feedback from customers and employees. They also run the experience-based information site, Fancrew.

About Botto

Established in 2018, Botto is a human resource management platform that centralizes the management of on-site conditions, challenges, and actions, ensuring resource equity across multiple restaurant locations. Their solutions help enhance operational consistency and support continuous development for staff within restaurants.

Conclusion

This strategic partnership signifies a promising future for restaurant management, combining advanced analytics and methodologies to create an efficient, customer-focused environment. As both companies continue their commitment to service development, the impact on the restaurant industry will be closely observed in the months to come.