Virtualex to Showcase Cutting-Edge Solutions at Call Center CRM Demo Conference 2025 in Osaka

Virtualex Consulting Co., Ltd., part of the Virtualex Group, is gearing up for the highly anticipated Call Center/CRM Demo and Conference 2025, scheduled for May 28-29 at MyDome Osaka. With rising interest in AI technologies, automation, and unmanned operations within the call center industry, this event offers a perfect platform to explore how these advancements can enhance customer satisfaction while optimizing operational efficiency.

In recent years, the call center sector has faced challenges in balancing customer satisfaction with cost efficiency. Virtualex aims to address these issues by introducing its practical solutions focused on the utilization of generative AI and various strategies to improve productivity and quality. Attendees are encouraged to visit booth No. 2G-10 for insightful discussions and solutions tailored to their unique needs.

Featured Solutions at the Conference

Next-Generation Contact Center Design and Consulting Services

Our consulting services encompass the design and optimization of customer communication channels through AI application and digital transformation (DX). By transitioning from face-to-face interactions to self-service channels such as AI chatbots and voice bots, the benefits of enhanced communication can be realized. We help define the roles of each channel and facilitate a smooth transition with minimized risks and optimized operations.

High-Performance AI Data-Driven Contact Centers

Our consulting services focus on improving contact center capabilities through the integration of automatic summarization via voice recognition and generative AI. By implementing state-of-the-art AI mining systems and knowledge management tools, we enhance operational efficiency and overall customer experience. With extensive experience in operational improvement, Virtualex provides comprehensive support from system implementation to operational restructuring.

AI-Driven Contact Center Experience Lab and PoC Services

With a firm emphasis on generative AI and AI agents, we offer a Proof of Concept (PoC) service that allows companies to experience a futuristic contact center environment utilizing AWS and Salesforce platforms. This service integrates groundbreaking solutions such as automatic summarization of conversations and advanced voice of customer analysis, enabling clients to validate the benefits of AI-driven models precisely in simulated scenarios.

High-Value Outsourcing Services for Enhanced Operations

Our advanced outsourcing services are focused on optimizing AI bots to ensure superior response rates to customer inquiries, leading to reduced operation costs and enhanced self-service options for customers. This includes comprehensive support from the design of mechanisms encouraging bot usage to operational management across various channels.

Transformational Support for Multi-Site Contact Center Operations

Recognizing the complexities faced by organizations with multiple contact center locations, our model leverages years of consulting experience to provide a one-stop solution for planning, implementing, and validating new strategies and systems while extracting best practices for deployment across all centers.

Unique CRM System Tailored for Contact Center Needs

Our proprietary CRM software, inspirX, specifically designed for contact centers, enables centralized management of communication histories across various channels. Its intuitive user interface facilitates ease of use while supporting flexible external integrations, helping streamline operational processes efficiently.

Cloud-Based Services for Rapid Deployment

We also provide a cloud version of inspirX, Virtualex iXClouZ, which integrates customer information from all channels, boasting a cost-effective and quick implementation process ideal for businesses aiming for digital transformation.

Optimizing Customer Flow and Call Volumes

Our optimization solutions enhance customer service by managing call volumes effectively to ensure customers are not kept waiting. Features such as estimated wait time displayed on websites and call-back reservation functions enhance client satisfaction and trust.

Innovative Solutions Adapting to Contemporary Needs

As technology evolves, we offer solutions like remote monitoring and control for autonomous robots, catering to the growing integration of automation in everyday life. Our expertise supports the remote operational management necessary for robotic systems meeting regulatory requirements.

Seminar on AI-Driven Contact Center Success

During the conference, we will conduct a seminar titled "Creating the Future of Customer Contact: Essential and Sufficient Conditions for AI-Driven Contact Center Success." This session will delve into how companies can leverage generative AI and agents effectively to improve operations. Led by Tomofumi Morita, our head of the AI Division, the seminar aims to provide actionable insights into maximizing success within this evolving landscape.

As Virtualex continues to bridge the gap between customer relationship management and advanced technology, we invite those interested in enhancing their CRM practices and exploring AI capabilities to visit our booth and engage in fruitful discussions.

For more information, please visit Virtualex Consulting.