#Japan #Tokyo #At Home #GMO Research #Rental Sites

At Home Achieves First Place in Customer Satisfaction Rankings for Rental Sites

In a recent survey conducted by GMO Research & AI, At Home Co., Ltd., based in Ota City, Tokyo, has proudly announced that it secured the top spot in the "GMO Customer Satisfaction Ranking 2025 for Rental Sites" for users aged 29 and under.

This announcement highlights several impressive achievements of At Home in this category. The company ranked first across all surveyed metrics, including "U29 Satisfaction," "Ease of Use of the Site," "Searchability," "Completeness of Property Information," "Depth of Features and Campaigns," and "Ease of Inquiries." This commendable outcome underscores the effectiveness of their user-friendly search functionalities, extensive property listings, and customer-oriented services.

With this accolade, At Home aims to continue enhancing its services as a reliable partner for individuals across various age groups seeking their ideal homes. The recognition reflects the dedication of At Home to provide a supportive platform for housing searches in Japan.

About At Home

Founded in 1996, At Home operates a robust real estate information site that provides a diverse range of properties across Japan, including apartments, houses, stores, and offices. It caters to various demographics, offering rental and sales properties suitable for singles, couples, and families, as well as commercial spaces for businesses.

Key Features of At Home

1. Completeness of Property Information - Ranked First
At Home provides a rich selection of property images and valuable comments from real estate professionals, ensuring that users have access to comprehensive information. Moreover, the number of real estate listings on At Home is the highest among rental property sites, allowing them to deliver detailed property insights effectively.

2. Depth of Features and Campaigns - Ranked First
The platform showcases a variety of curated collections and campaigns, such as "Recommended Properties for Single Living" and "Zero Deposit Properties." At Home also includes unique features like finding homes near popular surf spots and selecting residences suitable for teleworking.

3. Ease of Inquiries - Ranked First
Potential renters can easily make inquiries about properties via free phone calls or through Line messaging. Users can communicate seamlessly with real estate companies through At Home’s official Line account, enhancing the overall customer experience.

These achievements were made possible through the extensive efforts and strategies implemented by At Home to align with the unique needs of younger users.

About the GMO Customer Satisfaction Ranking

The survey conducted by GMO Research & AI included a sample of 2,944 participants aged between 18 and 84. The research ran from July 3 to August 18, 2025, focusing on those who had used rental information sites in the past three years to find properties and were currently residing in the leased accommodations. The methodology was structured to ensure that all participating sites provided the capabilities for completing inquiries on their own platforms.

The core evaluation criteria emphasized the overall satisfaction, future usage intent, and recommendation likelihood. Specifically, it looked into the ease of using the site, ease of searching, completeness of property information, the depth of features and campaigns offered, and the overall ease of inquiry.

In conclusion, the recognition received from the GMO Ranking further solidifies At Home's commitment toward enhancing user experiences by continuously adapting to market demands and user expectations. The company is dedicated to supporting housing searches and improving its offerings for a wide array of users.

For more information on the survey and results, visit GMO Customer Satisfaction Ranking.
For further details on At Home, please check their official site At Home.