Constructor Achieves Unique Recognition as 2025 Customers' Choice in Gartner Peer Insights for Search Solutions

Constructor: Leading the Way in Ecommerce Search Solutions

In an extraordinary achievement, Constructor has been distinguished as the sole vendor honored as a Customers' Choice in the 2025 Gartner Peer Insights™ Voice of the Customer report, specifically for Search and Product Discovery technology. This recognition underscores Constructor’s commitment to delivering outstanding AI-driven search solutions tailored for enterprise ecommerce.

What is Gartner Peer Insights?

Gartner Peer Insights is a platform that gathers verified feedback from users of enterprise IT solutions. The Voice of the Customer reports analyze and summarize this feedback, with the aim of helping organizations make informed decisions based on real user experiences. Being placed in the upper-right 'Customers' Choice' quadrant signifies that Constructor's ratings met or exceeded the market average in both User Interest and Adoption, and Overall Experience.

Constructor’s Unmatched Achievements

In this latest report, Constructor not only emerged as the only vendor awarded the Customers' Choice title but also achieved a perfect score of 5 out of 5 in overall ratings. Additionally, it attained an impressive 98% willingness to recommend score from end-user reviews, the highest among all evaluated vendors. This recognition comes from steady efforts over 18 months, showcasing Constructor's strong performance in understanding and facilitating the digital customer journey.

What Sets Constructor Apart?

Constructor’s platform is designed to create personalized experiences, powering over 10,000 interactions every second. It assists customers in finding products easily while enabling retailers to develop compelling and profitable search experiences that encompass various functions, including search results, product recommendations, and browsing functionalities. Among its cutting-edge capabilities are the AI Shopping Agent (ASA) and AI Product Insights Agent (PIA), which facilitate conversational search and have significantly improved add-to-cart and conversion rates for global retailers.

Customer Testimonials

The feedback from customers featured on Gartner Peer Insights is a testament to Constructor's exceptional service and support. Users noted that Constructor has profoundly transformed their customer experience, leading to notable increases in conversion rates and revenue per visitor. Positive remarks highlight the platform's outstanding support during sales, contract, and implementation phases, contributing to a seamless rollout with rapid response times.

Acknowledgment from the Industry

Kevin Laymoun, Chief Customer Officer at Constructor, articulated the significance of this recognition, stating, "Search and product discovery has always been one of the most important parts of eCommerce to get right. Our AI is built specifically for that challenge — optimizing for eCommerce metrics that matter — and we're proud to be recognized for it in this way. This Customers' Choice distinction is especially meaningful because it comes directly from the people who matter most: our customers."

Additional Honors

Constructor's recognition as a Customers' Choice comes as it continues to reinforce its position in the market. Recently, the company was labeled a Leader in the Gartner Magic Quadrant for Search and Product Discovery and was the only vendor to rank #1 in three out of five use cases in the Gartner Critical Capabilities for Search and Product Discovery report.

For insight into how Constructor has propelled engagement, loyalty, and revenue for various ecommerce brands, visit their website.

In conclusion, Constructor stands at the forefront of AI-driven search technology, continually evolving and reshaping the ecommerce landscape. Its dedication to improving customer experiences while optimizing vital metrics positions it as a leader and innovator in the industry.